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b. Program service area can extend maximum 10 miles outside Cou nty limit. <br />This extends as far as Research Triangle Park (east), Pittsboro (south), <br />Burlington (west), Roxboro (north). <br /> <br />c. Provide service on same day basis, advance reservations are preferred. <br /> <br />d. OCTS agrees to use Fare Revenue as the billing codes on request to CJRD <br />for reimbursement. <br /> <br />e. OCTS agrees to only submit reimbursement requests for approved and <br />provided trips, not children 12 and under, no-shows or cancellations. <br /> <br />f. CJRD agrees to receive all client calls regarding scheduling and submit to <br />OCTS for reservation, including any changes. <br /> <br />g. OCTS agrees to meet on-time performance standards such as no more <br />than 5% of trips may be late for client pick-up or drop-off to his or her <br />destination, per month. <br /> <br />h. OCTS agrees to report all no-shows or cancellation on a monthly basis to <br />CJRD by email. <br /> <br />i. OCTS agrees to report all client complaints, including date, nature and what <br />steps were taken to resolve the complaint. <br /> <br />j. OCTS agrees to participate in program, fiscal and administrative monitoring <br />and or audits, making records and staff time available to Federal, State and <br />County staff, including monitoring of records to ensure all requirements are <br />met. <br /> <br />k. OCTS agrees to take necessary steps for corrective action, as negotiated <br />within a corrective action plan, for any items find to be out of compliance <br />with Federal, State and County laws, regulations, standards and/or terms <br />of this Memorandum. <br /> <br />l. OCTS provides this service through the County approved Transit Plan and <br />Annual Work Program <br /> <br />m. OCTS will ensure that all vehicles providing transit service shall have at <br />least the minimum level of liability insurance appropriate for the type of <br />vehicle as defined by Article 7 Rule R2-36 of North Carolina Utility <br />Commission; <br /> <br />n. OCTS will ensure all drivers shall be at least 18 years of age and work with <br />Orange County Human Services to ensure: <br /> <br />i. They have valid driver license, <br />DocuSign Envelope ID: A964F59C-881F-452C-9162-2C36B6023221