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5 <br /> assistance to multiple workforce development programs to meet the needs of a variety of customers —job <br /> seekers and local businesses. Employment and training services for individuals and employers shall be <br /> universally accessible through the NCWorks System. Employment and training activities for Adult and <br /> Dislocated Workers services described in WIOA Section 134 (c)(1) must be made available through the <br /> Capital Area NCWorks Career Center System. <br /> Individuals who have met the federal and local eligibility requirements for Career Services and who are <br /> unable to obtain or retain employment through Career Services may be eligible for Training Services. The <br /> Service Provider staff shall identify, based on assessment and evaluation, adults and dislocated workers who <br /> are in need of specific occupational skills training, retraining, or skills upgrade and who possess the <br /> requisite skills and abilities to successfully complete training. Selected skill training must be consistent with <br /> Capital Area labor market"in demand" occupations. Individual Training Accounts (ITAs) shall be <br /> authorized for eligible adults and dislocated workers to cover the costs of tuition, textbooks, fees and <br /> supplies, or the amount of the above, not paid by other grants or financial resources. The Service Provider <br /> shall coordinate funds for payment of training costs for a participant with NCWorks Career Center System <br /> partners and other entities. If WIOA funds are used to pay training costs for a participant, and the participant <br /> is subsequently awarded a Pell Grant, WIOA funds paid for tuition must be reimbursed by the training <br /> provider. <br /> 3. Management Information System and Accountability. Accountability is an essential aspect of the <br /> administration of the Workforce Innovation and Opportunity Act. WIOA services and outcomes must be <br /> tracked and state and federal reporting requirements must be met. The North Carolina Division of <br /> Workforce Solutions has implemented an automated Management Information System through Geographic <br /> Solutions called Virtual One—Stop (VOS) to provide for the storage and maintenance of data that is <br /> necessary to comply with state and federal requirements. The Division of Workforce Solutions uses <br /> information in this system to determine each Local Area's outcomes on the WIOA Primary Indicators of <br /> Performance. <br /> An individual participant record is created in VOS for each adult and dislocated worker served under <br /> WIOA. The Service Provider shall use the VOS system to track all WIOA participants from initial contact <br /> through intake/application, eligibility, certification, registration/enrollment into WIOA activities, case <br /> management, exit from WIOA, and post-exit follow-up services. Information entered into VOS by the <br /> Service Provider must be accurate, complete, and current in order to ensure that all customer outcomes are <br /> recorded and counted towards the Primary Indicators of Performance. Delinquent keying, erroneous data, <br /> incomplete activity data, and outcomes not properly recorded will affect the Service Provider's attainment <br /> 3 <br />