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23 <br /> post-exit follow-up services as appropriate. Information entered into VOS by the Service Provider must be <br /> accurate, complete, and current in order to ensure that all customer outcomes are properly recorded and <br /> counted towards WIOA Primary Indicators of Performance. Delinquent keying, erroneous data, incomplete <br /> activity data, and outcomes not properly recorded will affect the Service Provider's attainment of youth <br /> performance. The Service Provider shall ensure that all information/data in VOS is accurate, complete, and <br /> current. <br /> 4. Certification of Eligibility and Participant Records. The Service Provider shall ensure that all youth <br /> enrolled in WIOA Services under this agreement meet the eligibility requirements for WIOA Title I Youth <br /> Services. The Service Provider shall ensure that WIOA-funded services are provided only to WIOA-eligible <br /> youth. Training and technical assistance will be provided by Capital Area for implementation of the VOS <br /> automated client intake, tracking, case management, and reporting system for WIOA. The Service Provider <br /> will obtain required eligibility documentation and other information or forms needed to set up and complete <br /> participant records and will follow Capital Area WIOA Participant Record Keeping policies and procedures <br /> in order to ensure compliance with WIOA data validation requirements. <br /> 5. Service Provider Staff Training and Development. The Service Provider shall ensure that all WIOA- <br /> funded staff and any other employees directly or indirectly involved in the delivery of WIOA services <br /> under this contract shall have periodic access to training and professional development necessary to <br /> perform their duties effectively. This applies to both regular and temporary WIOA employees and to <br /> experienced, as well as newly hired, staff. The Service Provider shall ensure that all new WIOA employees <br /> receive in-service training, close supervision, and oversight needed in order to ensure the quality of their <br /> work with WIOA customers, compliance with federal regulations, and adherence to Capital Area guidelines <br /> and policies. Such training may include opportunities to attend classes or workshops provided locally <br /> and/or regionally by the North Carolina NCWorks Training Center or the North Carolina Division of <br /> Workforce Solutions; state, regional or national workforce development conferences; and training or <br /> technical assistance sessions conducted by Capital Area staff. <br /> Capital Area shall conduct WIOA training sessions throughout the year for Service Providers. Attendance <br /> at Capital Area training sessions is expected by all Service Provider staff unless otherwise indicated. The <br /> Service Provider shall be responsible for ensuring that staff who are unable to attend a Capital Area training <br /> session receive copies of all information and materials distributed at the session and are thoroughly <br /> informed of, and/or trained on, the topics covered by Capital Area during each session. <br /> 6. Program Requirements. <br /> • A minimum caseload of 35 active cases must be maintained during the contract period. <br /> • Service Providers must adhere to all Capital Area policies, procedures and guidelines. <br /> • Service Providers are required to utilize Capital Area approved Career Assessment Tools. <br /> 4 <br />