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7 <br /> o A Capital Area Workforce Development Board funded Initiative <br /> o Equal Opportunity Employer/Program Auxiliary aids and services available upon request to <br /> persons with disabilities <br /> • The Service Providers must include the common one-stop identifier"A proud partner of the American <br /> Job Center Network" on all products, programs, activities, services, and related property and materials <br /> used in the one-stop system. <br /> • Service Providers must adhere to and meet WIOA Primary Indicators of Performance and additional <br /> Capital Area Performance Measures. <br /> • Service Providers must adhere to Capital Area's NCWorks Career Center Integrated Service Delivery <br /> Model. <br /> The Service Provider must encourage partners to locate to the NCWorks Career Center and at a <br /> minimum ensure services are being provided in the NCWorks Career Center. <br /> 7. Communication Between Capital Area and the Service Provider. It is the intent of Capital Area to <br /> communicate on a regular and on-going basis with the Service Provider staff in order to promote high <br /> quality services for customers and to ensure accountability to Capital Area for contract compliance and <br /> achievement of WIOA Primary Indicators of Performance and Capital Area Performance Measures for <br /> Adults and Dislocated Workers. During the contract term, Capital Area shall use various means to <br /> communicate with Service Provider staff for the purposes of information exchange, transmitting new and/or <br /> revised procedures, policies, guidelines, etc., and for purposes of requesting programmatic and fiscal <br /> information, data, reports, and/or corrective actions as needed from the Service Provider. Capital Area shall <br /> notify the Service Provider contract signatory by written letter or memorandum, if and when, Capital Area <br /> staff efforts to communicate by other means, including, but not limited to, in person conversations, <br /> telephone conversations, e-mail, and scheduled meetings with Provider staff, do not result in a satisfactory <br /> or acceptable response from the Service Provider. A copy of the written notice of the Service Provider's <br /> "Failure to Respond" will be placed in the Service Provider's contract file maintained by Capital Area. <br /> 8. Compensation. Capital Area will pay the Service Provider from Title I Workforce Innovation and <br /> Opportunity Act Grant funds for services described above and in Attachment B. Funds awarded under this <br /> agreement are available after July 1, 2023, subject to the payment procedures herein. Compensation may be <br /> withheld or delayed in the event of failure to timely comply with the payment procedures set forth herein. <br /> Allowable costs shall include only those items specified in Attachment B, Service Provider Budget. <br /> Payment will not exceed the sum of One Hundred Seventy Eight Thousand Six Hundred Twenty-One <br /> Dollars and Seventy-Four Cents ($178,621.74) per twelve-month period, with no minimum amount due. <br /> Any unexpended or surplus funds shall be returned by the Service Provider to Capital Area within 15 days <br /> 5 <br />