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18 <br /> <br />event or conference, request access to various thought leadership such as white papers, <br />reports, case studies etc., or participate in an online survey. It is completely up to you whether <br />you want to provide any of your information. You may opt out of these types of marketing <br />communications as outlined in the Opting Out of Marketing Communications of this Policy. <br />When Users contact us for support or other customer service requests, we maintain support <br />tickets and other records related to the requests, including any information provided by Users <br />related to such support or service requests. We may also collect call recordings related to <br />support and customer service-related calls. <br />Visitor Data <br />When you access an SSG website as a User or Visitor, SSG collects, records and retains <br />general non-personally identifiable data about such usage of our websites, including but not <br />limited to the User’s or Visitor’s domain name, the IP address, the name of the web page from <br />which each entered our websites, the locations each visits within our websites, and the amount <br />of time spent on each page of our websites (collectively, “Data”). SSG uses this Data to <br />determine the demographics of Users or Visitors, to analyze trends and to develop and <br />distribute to third party’s aggregate statistics and general information about SSG. SSG will not <br />disclose information that identifies specific Users or transactions, except as noted in the “User <br />Information” and “Client Information Disclosure” sections of this Policy. <br />Other Information <br />As a Visitor or User, you may choose to send SSG a question via e-mail, register for a special <br />service, request a call with an expert or otherwise communicate with SSG, such as voluntarily <br />participating in a survey. SSG may also use such information to communicate with you and to <br />enhance SSG, to better meet the needs of Users. <br />Client Information Disclosure <br />Upon request, SSG may disclose to a Client the activities of its authorized Users on our sites, <br />including providing User Information and other information collected by SSG to the Client <br />business entity. <br />Aggregate Data <br />DocuSign Envelope ID: AF469A1B-3B5E-4682-8248-5645B6A34E7BDocuSign Envelope ID: DC14D055-C40F-49F2-BD98-F6CDF83231D7DocuSign Envelope ID: 06B1D125-C12C-4A65-82D5-195B5A052468