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7 <br /> <br />SSG MASTER SERVICES AGREEMENT <br /> <br />This Master Services Agreement (the “Agreement”) is entered into between Social Solutions Global, Inc (“SSG”) <br />and the Client identified in the applicable Order Form referencing this Agreement or otherwise using the Services <br />(“Client”). SSG and Client, by Client’s execution of an applicable Order Form or by use of the SaaS Services, hereby <br />agree to the following terms and conditions: <br /> <br />1 DEFINITIONS <br />“Users” are the duly authorized users of Client licensed to use the Services and as further defined in the applicable <br />Order Form. <br />“Content” means information, data, text, music, sound, graphics, video messages and other materials to which <br />Client is provided access by SSG through the Services. <br />“Client Data” means any data, information, or material Client or any Client User provides or submits through the <br />SaaS Services. <br />“Documentation” means the user instructions, release notes, manuals and on-line help files as updated by SSG <br />from time to time, in the form generally made available by SSG, regarding the use of the SaaS Services. <br />“Error” means a material failure of the SaaS Services to conform to its functional specifications described in the <br />Documentation. <br />“Independent Client Activity” means: (i) use of equipment by Client not provided or previously approved by SSG; <br />or (ii) negligent acts or omissions or willful misconduct by Client or its Users. <br />“Internet Unavailability” means Client’s inability to access, or SSG inability to provide, the SaaS Service through <br />the Internet due to causes outside of SSG direct control, including, but not limited to: (i) failure or unavailability of <br />internet (“Internet”) access; (ii) unauthorized use, theft or operator errors relating to telephone, cable or Internet <br />service provider; (iii) bugs, errors, configuration problems or incompatibility of equipment or services relating to <br />Client’s computer or network; or (iv) failure of communications networks or data transmission facilities, including <br />without limitation wireless network interruptions. <br />“License Metrics” means the limitation on the usage of SaaS Services as designated and/or defined in the <br />applicable Order Form or the financial metric used to calculate applicable fees. <br />“Order Form” means the document, regardless of actual name, executed by the parties by which Client orders <br />Services that may specify, among other things, the User license count, duration of the Services, the applicable fees <br />and costs, and incorporates the terms of this Agreement. <br />“Professional Services” means data conversion, data mapping, implementation, configuration, training, <br />integration and deployment of the SaaS Services, and/or other professional services identified on an Order Form, <br />including any training materials, tutorials and related documentation provided in connection with the performance <br />of the Professional Services. <br />“SaaS Services” means the software as a service and the subscription products and services identified in the Order <br />Form and associated Support. <br />“Services” means, collectively, the SaaS Services (as also may be identified as “Subscription Products”) and <br />Professional Services. <br />“Service Level” means the customer support service level that SSG offers with respect to the SaaS Services, as <br />they may be updated by SSG from time to time located at: http://www.socialsolutions.com/legal/. <br />2 PURPOSE AND SCOPE <br />a. Purpose. This Agreement establishes the general terms and conditions to which the parties have agreed <br />with respect to the provision of Services by SSG to Client. Additional terms for the purchase of a specific Service <br />DocuSign Envelope ID: AF469A1B-3B5E-4682-8248-5645B6A34E7BDocuSign Envelope ID: DC14D055-C40F-49F2-BD98-F6CDF83231D7DocuSign Envelope ID: 06B1D125-C12C-4A65-82D5-195B5A052468