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55 <br /> Transportation Services <br /> GOAL 1:IMPROVE QUALITY OF SERVICE BY MEETING 100%ON-TIME PERFORMANCE BY ALL PUBLIC TRANSIT <br /> OPERATORS. <br /> Board Goal: Implement planning and economic development policies which create a balanced,dynamic local <br /> economy,and which promote diversity,sustainable growth,and enhanced revenue while embracing community <br /> values <br /> Social Justice Goal: Ensure economic self-sufficiency <br /> On-Time Performance ——— Target —®— Projected <br /> `0100% ------------------------------------------ <br /> v <br /> 0 90% <br /> 0 85% <br /> 80% <br /> 75% <br /> u 70% <br /> a ti ti ti ti ti ti �ti �ti iti �ti A, <br /> sO�ti <br /> Performance Assessment:On-Time Performance(OTP) is a key measure provided by our OCTS transit service <br /> tracking system called Ecolane. It is calculated based on a 5 minute pick up and drop off window each driver is <br /> responsible for meeting. Example: 10 total customers of which 9 were picked up/dropped off within 5 minutes as <br /> scheduled=90%OTP. Improving the working relationship between dispatchers and drivers,ensuring they have the <br /> resources,skills necessary and recognizing their accomplishements are some of the things OCTS is doing to help <br /> meet this goal. <br /> GOAL 2:INCREASE ANNUAL PUBLIC TRANSIT SERVICE HOURS FROM 12,000 TO 24,000 ANNUALLY BY 2025. <br /> Board Goal: Ensure a community network of basic human services and infrastructure that maintains, protects,and <br /> promotes the well-being of all county residents <br /> Social Justice Goal: Enable full civic participation <br /> Annual Service Hours ——— Target ——— Projected <br /> 26,000 <br /> ----------------------------- <br /> = 21,000 <br /> 0 16,000 <br /> LJv <br /> 11,000 <br /> V) 6,000 <br /> ro <br /> c <br /> 1,000 <br /> Q <br /> Performance Assessment: Increase public transit services ensuring all residents have access for all purposes(e.g. <br /> medical,employment,shopping,etc.).Since Fiscal Year 2022-23 all services have returned to normal operating <br /> hours.Our strategies going forward include: Expand Moblity on Demand to 6 days a week with operating hours <br /> from 8:00 am to 6:00 pm,change Fixed Route service hours from 8:00 am-5:00 pm to 6:30 am-7:00 pm,and <br /> improve Paratransit Service by increasing fleet and operating staff. <br /> 55 <br />