Orange County NC Website
Browse       Search
34 <br /> Emergency Services <br /> GOAL 1:REVISE THE DEPARTMENT'S 5-YEAR STRATEGIC PLAN BY THE END OF THE FISCAL YEAR TO GUIDE <br /> FUTURE PROGRESS AND PROVIDE CLARITY AND ALIGNMENT OF OUR DEPARTMENTAL MISSION,VISION,AND <br /> GOALS. <br /> Board Goal:Ensure a community network of basic human services and infrastructure that maintains, protects,and <br /> promotes the well-being of all county residents <br /> Social Justice Goal:Create a safe community <br /> Milestones and Tasks Start Progress End <br /> Complete Emergency Medical Services <br /> System Analysis Feb 22 Aug 22 <br /> Organizational Leadership Development Oct 22 Jan 23 <br /> Conduct SWOT(Strengths,Weaknesses, <br /> Opportunities and Threats)Analysis Feb 23 25% Mar 23 <br /> Community engagement Jan 23 1 5% Apr 23 <br /> Revise 5 year Goals and Strategies Mar 23 1 5% May 23 <br /> Finalize Department 5 Year Strategic Plan Apr 23 0% Jun 23 <br /> Performance Assessment:The Emergency Services Strategic Planning process commenced in Fiscal Year 2021-22 <br /> with the Emergency Medical System Analysis,which was completed in August 2022. Leadership Development was <br /> completed in December 2022 and we have commenced our strategic planning process.We are collaborating with <br /> the Office of Equity and Inclusion on strategies for community engagement. <br /> GOAL 2: THE 9-1-1 EMERGENCY COMMUNICATIONS DIVISION WILL ENSURE THAT 95%OF ALL 911 CALLS ARE <br /> ANSWERED WITHIN 10 SECONDS. <br /> Board Goal: Invest in quality County facilities,a diverse work force,and technology to achieve a high performing <br /> County government <br /> Social Justice Goal:Create a safe community <br /> Calls answered within 10 seconds --- Target --- Projected <br /> 99% <br /> 97% <br /> 95% <br /> o do <br /> v 93% <br /> 40 <br /> ° 91% <br /> v 89% <br /> v <br /> 87% <br /> 85% - <br /> Performance Assessment:The North Carolina General Statues require that public safety answer points(PSAPs) <br /> answer 90%of all 911 calls within 10 seconds and 95%of calls within 20 seconds.Call answering and processing <br /> times are tracked on a daily basis to measure efficiency and success. <br /> 34 <br />