2023-193-E-IT Dept-Zoom Video Communications-Additional Zoom Room

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11 collaboration device for video meetings, phone calls, and interactive whiteboarding (a “ZfH Device”). Devices offered under the ZfH program are determined in the sole discretion of Zoom. ZfH is available for use with all Zoom Meeting Services licenses, including Basic, except that use of a ZfH Device in a shared space in a commercial office environment requires a Zoom Rooms license. Zoom reserves the right to suspend or terminate a Customer’s access to the Services in connection with any violation of this provision. ZfH Devices and use of the ZfH program may be subject to additional terms and conditions specified on an Order Form. Zoom acts as a payment collection agent for the ZfH Device manufacturer or distributor (“ZfH Distributor”), and is not a seller, distributor or reseller of any hardware component or device. The ZfH Distributor is solely responsible for all obligations, including availability, fulfillment, delivery and warranties regarding the device, except as specified below. i. Warranties. All warranties and warranty information are provided by the ZfH Distributor and not by Zoom. Please refer to the ZfH Distributor’s website for more information. Zoom is not responsible for ZfH Device warranties. ii. Returns and Refunds. All returns are subject to the ZfH Distributor’s return policy, and must by authorized by the ZfH Distributor prior to processing a return. Any ZfH Device may be returned within the first thirty (30) days following delivery for a refund. After thirty (30) days, only defective devices may be returned. Refunds will be processed by Zoom only after the ZfH Distributor has notified Zoom that the ZfH Device has been returned, inspected and accepted as a return. Refunds will be reduced by any restocking fees applicable to the transaction. Zoom or the ZfH Distributor will notify Customer if a return is rejected. iii. Return Procedure. Customer may contact Zoom or the ZfH Distributor to request a return. Zoom and the ZfH Distributor will review the return request and, if eligible, will authorize the return. Please refer to the ZfH Distributor’s website for more information on return policies and qualification and requirements for return authorization. iv. Customer’s Obligation to Inspect Delivery and Notify of Nonconformity. Customer shall inspect each delivery of the ZfHDevice received from the ZfH Distributor without undue delay and notify Zoom or the ZfH Distributor if any items are damaged. v. Shipping Delays. Customer acknowledges that certain shipments may be delayed due to circumstances beyond Zoom’s or the ZfH Distributor’s reasonable control. In no event shall Zoom or the ZfH Distributor be responsible for any damages associated with shipping delays. vi. Access to Customer Data. Customer acknowledges that the ZfH Distributor will be fulfilling any order for a ZfH Device, and expressly authorizes Zoom to disclose Customer Data to the extent necessary to complete the transaction. G. Zoom for Government. Zoom for Government is the Zoom Meeting Services and Zoom Phone Services offered by Zoom in a FedRAMP-compliant cloud environment. Zoom for Government enables customers to leverage a limited version of the Services in a separate, FedRAMP-compliant cloud environment hosted in Amazon Web Services Government Cloud and Zoom’s collocated data centers (e.g. in San Jose, CA and New York), independent of the Zoom’s standard commercial cloud environment. Further features, functionality, and solutions are described at https://www.zoomgov.com/. Zoom Meeting Services and Zoom for Government are independent environments and, therefore, data cannot be exchanged between them including, without limitation, instant messaging data or chat data. 1. FedRAMP Security Features. Zoom for Government is authorized as a FedRAMP Moderate ATO. TLS 1.2 or greater is required. H. Zoom Marketplace. The Zoom Marketplace, available at https://marketplace.zoom.us, is a site hosted by Zoom to provide access to applications (the “Apps”) created by third party developers (“Publishers”) that are interoperable with Zoom Services, and make them available from both mobile and desktop client apps. Access to and use of the Zoom Marketplace and Zoom for Developers (available at https://developer.zoom.us) sites are governed by separate terms and conditions available at https://zoom.us/service. Besides testing for compatibility with Zoom, Zoom does not perform any other testing and does not warrant or support the Apps. Publishers are solely responsible for all aspects of the Apps they publish, including content, functionality, availability and support. Publishers are required to provide their own terms of service, privacy policy and support information (“Publisher Terms”). Customers who access or download Apps must enter into Publisher Terms directly with the Publisher. Zoom is not responsible for the Apps, their content, functionality, availability, or support. Apps are hosted AS IS and use of the Apps is at Customer’s own risk, subject to the Publisher Terms. Apps may become unavailable or be removed by a Publisher at any time and any data stored in them may be lost or become inaccessible. Zoom is not responsible for Customer Data transferred to a Publisher, or for any transmission, collection, disclosure, security, modification, use or deletion of Customer Data by or through an App. Publishers may use Customer Data as permitted in the Publisher Terms. Use of the Apps may require Customer Data to be transferred to the Publisher and by accessing and using the App, Customer consents to the transfer of Customer Data by Zoom as required by the Publisher. Zoom does not support the Apps. Customer should contact the Publisher for support or questions. Zoom makes no DocuSign Envelope ID: 83369A7E-4381-4C9E-B101-62DC68D3016EDocuSign Envelope ID: 3DC07F02-3450-4740-BCCD-82885AE87868