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<br />8 <br /> <br />Exhibit A <br />Services Description <br />This Exhibit A to the Master Subscription Agreement (“MSA”) describes the Services that may be ordered on an Order Form, or <br />provided by Zoom, and sets forth further Service-specific terms and conditions that may apply to Zoom’s provision and <br />Customer’s use of the Services. Capitalized terms not defined herein shall have the meanings assigned to them in the MSA. <br /> <br />A. Definitions. For purposes of this Exhibit A, the following definitions will apply: <br />“Hardware Programs” mean services or programs provided by Zoom that enable customers to procure hardware devices for <br />use with Zoom Meeting Services or Zoom Phone Services subject to separate terms with the equipment manufacturers or <br />otherwise as noted in the separate program terms. <br />“Host” means an individual who is an identified employee, contractor, or agent of Customer to whom Customer assigns the <br />right to host Meetings. A Host may hold an unlimited number of Meetings during the Initial Subscription Term or Renewal <br />Term (as applicable), but the number of Meetings a Host may host concurrently shall depend on whether Customer orders a <br />Concurrent Meetings package on an Order Form. A Host subscription may not be shared or used by anyone other than the <br />individual assigned to be a Host. <br />“Meeting” means a Zoom Video meeting. <br />“Participant” means an individual, other than the Host, who accesses or uses the Services, with or without the permission <br />and knowledge of the Host. <br />“Zoom Documentation” means this Exhibit A, the Zoom website (www.zoom.us) and any additional description of the <br />Services which may be incorporated into this Agreement. <br /> “Zoom Meeting Services” means the various video conferencing, web conferencing, webinar, meeting room, screensharing, <br />chat, connectors, audio plans, cloud storage, and other collaborative services offered by Zoom Video that Customer may order <br />on an Order Form. <br />“Zoom Phone Services” means voice connectivity services, including, but not limited to, interconnected VoIP services, <br />provisioning of direct dial numbers, two-way voice calling and private branch exchange (PBX) functionality and related <br />services offered by Zoom Voice Communications, Inc. (“Zoom Voice”) that Customer may order on an Order Form. <br /> <br />B. Zoom Meeting Services. Zoom Meeting Services enable Hosts to schedule and start Meetings and to allow Participants to <br />join Meetings for the purpose of collaborating using voice, video, and screensharing functionality. Every meeting will have <br />at least one Host. Chat features allow for out-of-session one-on-one or group collaboration. Further features, functionality, <br />and solutions are described at www.zoom.us. <br /> <br />1. Concurrent Meetings. The Concurrent Meetings feature enables a Host to host more than one Meeting at a <br />time, subject to the specific limitations of the Concurrent Meetings package Customer may order on an Order <br />Form. <br /> <br />C. Zoom for Education (K-12). Zoom for Education (K-12/Primary and Secondary Schools) allows schools and educators to <br />use Zoom Meeting Services for educational purposes. Zoom maintains policies and procedures designed to comply with <br />applicable requirements of student privacy laws including, without limitation, GDPR and the Family Educational Rights and <br />Privacy Act (FERPA) and applicable state laws (the “Privacy Laws”). The Privacy Laws may provide students or their <br />parents with certain rights in their personal information. If you are a parent or student and you have questions about the <br />Privacy Laws or your related rights, please contact your school administration. Zoom will not use any student data for <br />marketing or advertising purposes, or any other commercial purpose, except to provide Services to our School Subscribers. <br />If you are a “School Subscriber” — typically meaning a school or school district administrator or a teacher — you represent <br />and warrant that you have been duly authorized by your school or school district to create an account, use the Services, and <br />to agree to these contract terms. You further agree to use your account solely for educational purposes and solely for the <br />benefit of your school or school district and its students. If you are a School Subscriber subject to U.S. or similar law, you <br />consent, for yourself and your school or school district, to Zoom’s collection, use and sharing of personal information of <br />End Users including those who are children under the age of 13 in accordance with Zoom’s K-12 Schools & Districts <br />Privacy Policy and You instruct Zoom to process the personal data of End Users in accordance with such policy. If you are a <br />School Subscriber subject to GDPR or similar law, you determine the legal basis, means and purposes for processing the <br />data, and instruct Zoom to process personal information of End Users, including those who are children under the age 16, in <br />accordance with Zoom’s K-12/Primary & Secondary Schools Privacy Statement found at . https://zoom.us/docs/en- <br />us/schools-privacy-statement.html. <br /> <br />1. Addendum for Connecticut School Subscribers. This Agreement as applied to Connecticut School Subscribers <br />incorporates by reference the Zoom Terms of Service Addendum for Connecticut School Subscribers (“Addendum”) <br />DocuSign Envelope ID: 83369A7E-4381-4C9E-B101-62DC68D3016EDocuSign Envelope ID: 3DC07F02-3450-4740-BCCD-82885AE87868