2023-174-E-IT Dept-NWN Corporation-Server patch management

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Page 7 of 8 Service Terms • The contract term is for one year beginning on April 15, 2023 and ending on April 14, 2024. All pricing is based on this term. After the term of the contract is complete, rates will increase by 20% unless a contract extension or renewal contract is executed. Contract extension are written for no less than 4 months. • Annual services fees will be invoiced annually thirty (30) days prior to the start of each year. • Incremental additions, changes and deletions to device counts can be executed via a written change order to this contract and billing changes will affected at the next billing cycle. • This contract may be cancelled before the end of the contract term with 3 months written notice. After the three month notice, NWN will assess a 25% cancellation fee for the remaining months of the contract year. (Example: Contract termination at 7 months into the contract year would result in a 25% on the remaining 5 months.) This fee will be waived if cancellation is due to dissatisfaction that NWN cannot address Patch Management Terms • The initial patch management device count will be set as stated in the Scope of Services sections of this document. On a quarterly basis there will be a review of the previous quarter’s server count, average servers per month. • Server counts above the initial contracted value will be and additional charge per server per month. • NWN will provide unlimited patch rollback as part of the contract fees however patches that cannot be rolled back in an automated fashion via the patch management system are not included. • NWN is not responsible for lack of vendor integration testing, poor coding and unique situations in the client environment that are not found during the patch testing. • NWN will need to maintain an agent on all servers being patched. NWN is responsible for the initial installation of this agent. All additional machines are at the responsibility of the customer. NWN will provide tools and recommendations if the customer requests. • NWN will support patch deployment issues as it relates specifically to the NWN Patch Management system. Individual devices which are not accepting patches due to operating system or application issues are the responsibility of the customer to resolve. • Manual checks for the health of devices, applications and processes (including system log review) after patching events that are required by the customer and performed by NWN may require additional fees. NWN will notify the client of any such issues in writing before any for fee work is performed and before any fees are assessed. • Customer agrees to set up point to point VPN tunnel with NWN DocuSign Envelope ID: F187B572-34B4-412A-9415-7CF07131CC9A