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Page 4 of 8 <br /> <br /> <br /> <br />• Adobe Flash Player <br />• Adobe Acrobat <br />• Adobe Reader <br />• Adobe Shockwave Player <br />• Apple iTunes <br />• Apple QuickTime <br />• Mozilla Firefox <br />• RealPlayer <br />• Skype <br />• Sun Java Runtime Environment <br />• Winamp <br />• WinZip <br />The monthly patching process works as follows: <br /> <br /> <br />Patch Management <br />NWN’s patch management services ensure that Servers are patched on a monthly basis. Additionally, NWN will <br />generate a monthly compliance report for servers and desktops that can used to report on the status of the <br />patching in the client environment. <br />The patching cycle is monthly however NWN will deploy emergency 0-day patches should it be deemed <br />necessary by the client on an as-needed basis. <br />Patches are tested by NWN’s patch management system vendor before they are published and available for <br />deployment. NWN will push supported hot-fixes for Microsoft, Linux and Apple OS X operating systems. Service <br />packs as well as the following list of supported software are also supported: <br /> <br />1. NWN will create a monthly patching ticket to track activities. <br />2. NWN will push patches to a client-designated set of servers on a schedule pre-determined by the client <br />and NWN each month. Once a quarter NWN will push patches to a client-designated set of servers on a <br />schedule pre-determined by the client and NWN. <br />3. The client will test the servers over a designated timeframe and approve the patch deployment onto <br />the remaining production systems. <br />4. NWN will generate a compliance report and deliver this to the customer. <br />5. The client and NWN will meet to determine any necessary actions required to increase compliance. <br />Emergency patching event(s), which is defined as any patching request out of the “normal” patching schedule, <br />can be requested by either NWN or the customer. The customer must approve an event outside of normal <br />cycle patch release. NWN will deploy these patches into test and production environments within 48 hours <br />following the submission of an emergency patching request by the client. These requests can be made via the <br />ticketing system however NWN strongly encourages the client to call the command center or ASE/CEM team <br />to make these requests. <br />DocuSign Envelope ID: F187B572-34B4-412A-9415-7CF07131CC9A