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Page 3 of 8 <br /> <br /> <br /> <br />Executive Summary <br />Overview <br />NWN is pleased to present this proposal for Server Patch Management. NWN provides this service to augment <br />our customers IT organization by providing consistent, measurable patching for servers and desktops <br />(workstations/laptops) providing additional security to the environment being patched. We recognize that <br />providing this service to your internal customers can take a great deal of time and cost. Further the tasks are <br />often performed by experienced engineers that could be allocated to higher value tasks and projects. NWN <br />will provide you with a cost effective, efficient patch management service. <br />Service Objective <br />Provide consistent, vetted patches to the servers and end points on a monthly basis with a structured process <br />including roll backs, and omission processes. <br />Scope of Proposal <br />24 x 7 x 365 Ticket creation & status <br />Monthly patch deployment <br />Server patch management for 90 Servers <br />(Note patches for the 16 WIN 2003 Servers are not supported by MSFT or this service) <br />Assigned Customer Experience Manager (CEM) <br />Service Level Agreements <br />Monthly service review (MSR) <br />Adjunct Services <br />NWN is a service provider with capabilities in the collaboration, converged infrastructure, staff augmentation <br />and workplace services space. Several core capabilities of NWN’s offerings are viewed as adjunct services to the <br />proposed patch management services in this proposal. Please let us know if you would like more detail on these <br />services. <br />Device as a Service (DaaS) <br />Service Desk <br />Endpoint monitoring and management <br />Enterprise & endpoint security <br />Monitoring and Management of infrastructure <br />DocuSign Envelope ID: F187B572-34B4-412A-9415-7CF07131CC9A