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<br />` <br />Contents <br />EXECUTIVE SUMMARY ........................................................................................................................................... 3 <br />PATCH MANAGEMENT ........................................................................................................................................... 4 <br />SERVICE ELEMENTS ................................................................................................................................................ 5 <br />Support Engineering ................................................................................................................................................ 5 <br />Customer Experience Manager Assigned to Account ............................................................................................... 5 <br />SERVICE LEVEL AGREEMENTS ................................................................................................................................. 6 <br />SERVICE TERMS ...................................................................................................................................................... 7 <br />PATCH MANAGEMENT TERMS ............................................................................................................................... 7 <br />PATCH MANAGEMENT PRICING ............................................................................................................................. 8 <br />APPROVALS ........................................................................................................................................................... 8 <br />Statement of Confidentiality <br />The contents of this document have been developed by NWN Corporation (NWN). NWN <br />considers the contents of this document to be proprietary and business confidential information. <br />This information is to be used only in the performance of its intended use. This document may <br />not be released to another vendor, business partner or contractor without prior written consent <br />from NWN. Additionally, no portion of this document may be communicated, reproduced, <br />copied or distributed without the prior consent of both the Customer and NWN. <br />Page 2 of 8 <br />DocuSign Envelope ID: F187B572-34B4-412A-9415-7CF07131CC9A