OTHER-2023-023-2022 Annual Report for Orange County’s CDBG-CV Grant

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I Hiring Bilingual Staff — Effective management strategies , including any appropriate adjustments in assignments and protocols for using bilingual staff, can ensure that bilingual staff is fully and appropriately utilized . i I Hiring Staff Interpreters — Most helpful when there is a frequent need for interpreting in one or more languages . ' j I Contracting for Interpreters — Review cost- effectiveness when there is a not regular need for a particular language i skill . Contracting with one of the many community-based organizations and mutual assistance associations who provide interpretation services for particular language groups can be a cost- effective option . i Using Telephone Interpreter Lines — Offer speedy interpreting assistance in many different languages . Particularly appropriate this method, where the mode of communicating with a customer, regardless of language proficiency, occurs over the phone . C i Using Community Volunteers — It could be particularly useful in providing language access for your less critical i programs and activities . It is often best to use volunteers who are trained in the information or services of the program and can communicate directly with the LEP persons in their language . j I Using Family Members or Friends — You should not plan to rely on a LEP person ' s family members , friends , or other 4 informal interpreters to provide language assistance services to important programs and activities . However, where LEP persons so desire the should be permitted to use at their own expense , an interpreter of their own choosing in lace of p � Y P � p � � g p , I or as a supplement to , the free language services you offer . * Using Written Translation Services k Determine documents to be translated- Determine which documents are "vital such as . 4 • Applications , consent forms and complaint forms ; • Written tests (those that do not assess English competency) ; • Letters containing important information regarding participation in a program or activity ; • List of partners and services provided at a One- Stop ; • Notices pertaining to reduction, denial or termination of services or benefits and of the right to appeal such actions ; • Notices that require a response from beneficiaries , • Information on the right to file complaints of discrimination; • Information on the provision of services to individuals with disabilities ; • Notices advising LEP persons of the availability of free language assistance ; Gi • Explanation of how to file complaint and complaint process ; and !' • Other outreach materials . t Ensure the competence of translators 4 • Consider using certified translators . • Consider using a second, independent translator to check the work of the primary translator . • Consider "back translating" where one person can translate the document and a second, independent translator, can translate it back into English to check that the appropriate meaning has been conveyed . • Ensure translators understand the expected reading level of the audience . ' • Ensure translators , where appropriate, have fundamental knowledge about the target language group ' s vocabulary and phraseology . Examples of practices that may violate Title VI are : • Providing services to LEP persons that are more limited in scope or are lower in quality than those provided to other • Subjecting LEP persons to unreasonable delays in the delivery of services • Limiting participation in a program or activity on the basis of English proficiency 9 Providing services to LEP persons that are not as effective as those provided to those who are proficient in English, or