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I <br /> 5 . Does staff know and understand the LAP and how to implement ? - e . g. Have employees been twined on your <br /> policies and procedures regarding LEP persons ? <br /> Please check a box and explain below your answer below . Yes 0 No ❑ <br /> f <br /> If yes, please indicate how and how often . If no, please explain why not. <br /> F <br /> Onboarding for all new staff, ongoing inservice and sharing of county resources to serve LEP . The housing <br /> department has been able to recruit and hire Spanish language speakers to offer direct services to clients . <br /> 4 <br /> 6. Have your subcontractors been informed of their obligation to provide language assistance to LEP <br /> Please check a box and explain below your answer below. Yes ❑ No ❑ <br /> F <br /> If yes, please indicate how and how often. If no, please explain why not. <br /> i` <br /> i <br /> N/A this program has no subcontractors <br /> i <br /> i <br /> 7 . Identify sources for assistance available and viable- Describe the tool or method used being used to collect data <br /> on participant satisfaction with interpreter/translation services, <br /> f <br /> t <br /> Translation of materials ; translators for Zoom meetings ; language line (on demand telelanguage services) and other <br /> ways listed above in lines 31 -34 . We have conducted focus groups with individuals who have received some of our <br /> services with the goal of improving service delivery based on that input . <br /> 8 . Have there been any complaints filed because of language access problems ? <br /> Yes ❑ No 0 If yes, please describe below . <br /> I <br /> I' <br /> E <br /> j <br /> i <br /> r <br /> j <br /> I <br /> Intentionally Left Blank (Please Re er to the Next <br /> i <br /> Monitoring and Updating the Language Access Plan (LAP) <br />