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Orange County <br />367-OC5310 - Recycling Processor <br />20 <br />Accurate service and contact information will allow all aspects of a service transition to go smoothly. <br />Waste Management will work with the prior processor to coordinate an initial transfer and periodic <br />updates of data throughout the contract transition period. <br />Prior to new contract implementation, we will work with Orange County to establish ongoing data transfer, <br />service reporting, and county -billing protocols. This will allow future data transfers and account queries to <br />occur seamlessly between Orange County and Waste Management. <br /> <br />Throughout the transition, our Public Sector team will also be available to attend Orange County <br />informational meetings to provide updates and address questions from county staff and the community. <br />Contract Compliance and Reporting <br />Our Contract Compliance team will play an integral role in implementing new services in Orange County. <br />As part of our implementation team, they provide oversight so that transition and contract implementation <br />are conducted in accordance with contract terms. Specifically, the Contract Compliance team will: <br />• Develop a comprehensive compliance checklist that will be used during implementation <br />• Establish ongoing data reporting protocols <br />• Review, adjust, and audit rates per contract specifications <br />• Conduct internal contract compliance audits <br />Implementation Meetings, Coordination and Course Correction <br />Waste Management’s internal Orange County team will meet weekly throughout planning and <br />implementation. At the onset, these meetings will include our regional team of experts. As the contract <br />start date approaches, the local district operations team will meet daily to review the most critical <br />components of service delivery. <br />Our team is committed to keeping Orange County informed of our implementation progress, and we will <br />ask for your feedback as we customize our transition efforts to reflect the needs of your community. From <br />the onset of our t ransition, we propose meeting with Orange County staff regularly to review key <br />implementation milestones, our progress, and any proposed changes. We can start with monthly <br />meetings initially, and increase the frequency, if needed. <br />In addition to our int ernal meetings and meetings with staff, it is important for us to coordinate closely with <br />your outgoing service processor. From our experience, the outgoing service processor has been <br />cooperative and helpful during contract transitions, and we often make t heir exit easier and more efficient. <br /> <br /> <br /> <br />DocuSign Envelope ID: B04ECF89-C776-496E-B171-26200EC380B9DocuSign Envelope ID: 74AC82FB-6B61-4F7C-BEDC-A1C3DB19140C