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<br /> <br /> <br />19 <br />8 | TRANSITION PLAN <br />Include detailed transition plan from current recycling processor that describes plans and schedule of events for the provision of <br />services. The transition plan will serve as an attachment to the approved contract once approved by the County. <br />Commitment to a Successful, Stress-Free Service Transition <br />Waste Management understands that changing materials processing partners may seem daunting. But <br />with your Waste Management team, it will not be a stressful experience. <br />The goal of our implementation plan and process is to ease your transition worries by listening to your <br />needs and using what our experience has taught us. We prepare for each of our implementations by <br />assembling a fully-staffed transition team that can navigate through and tackle all the details. Your <br />transition team will have access to all t he resources available through Waste Management to smoothly <br />execute your transition. <br />We have introduced our services to many communities and we have seen that a successful transition <br />more often than not recognizes that: <br />• Your community needs a customized plan. We value the fact that Orange County is different <br />and has specific service requirements and goals. We have learned that taking the time to ask <br />questions, listen, and appreciate unique customer needs results in a smoother implementation. <br />Together, we will anticipate and overcome hurdles before they become challenges. <br />• Relevant local experience is key. Our local team has expertise in new contract start-ups and <br />relevant local experience with neighboring communities. <br />• A smart approach includes proven processes and technologies. From operations to <br />customer service, you will find tested processes and innovative new technologies that allow us to <br />bring Orange County a level of service reliability and customer satisfaction that is truly <br />unmatched. <br />Working with you, we are committed to a smooth introduction of Waste Management, our employees, and <br />our collection services to the Orange County community. <br />Know Our Customers – It All Starts with Data Integrity <br />Although the services we provide in each community may differ, some core competencies make a <br />significant impact on our customers’ experiences during a transition of service providers. First, we must <br />confirm that we have accurate data. Second, we need to capitalize on our ability to communicate and <br />resolve questions through multiple communication c hannels. <br />DocuSign Envelope ID: B04ECF89-C776-496E-B171-26200EC380B9DocuSign Envelope ID: 74AC82FB-6B61-4F7C-BEDC-A1C3DB19140C