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5. Does staff know and understand the LAP and how to implement? - e.g. Have employees been trained"your <br /> policies and procedures regarding LEP persons? <br /> Please check a box and explain below your answer below. Yes 0 No❑ <br /> If yes,please indicate how and how often. If no,please explain why not. <br /> Onboarding for all new staff, ongoing inservice and sharing of county resources to serve LEP. The housing <br /> department has been able to recruit and hire Spanish language speakers to offer direct services to clients. <br /> 6. Have your subcontractors been informed of their obligation to provide language assistance to LEP <br /> Please check a box and explain below your answer below. Yes❑ No 0 <br /> If yes,please indicate how and how often. If no,please explain why not. <br /> N/A this program has no subcontractors <br /> 7. Identify sources for assistance available and viable-Describe the tool or method used being used to collect data <br /> on participant satisfaction with interpreter/translation services. <br /> Translation of materials;translators for Zoom meetings; language line(on demand telelanguage services) and other <br /> ways listed above in lines 31-34. We have conducted focus groups with individuals who have received some of our <br /> services with the goal of improving service delivery based on that input. <br /> 8. Have there been any complaints filed because of language access problems? <br /> Yes❑ No 0 If yes,please describe below. <br /> Intentionally Left Blank (Please Refer to the Next Page) <br /> Monitoring and Updating the Language Access Plan (LAP) <br />