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Statement of Work <br />Orange County NC <br />v20221005 March 8, 2023 p. 18 of 26 <br />o Managing Teams Rooms devices including Teams admin center configurations <br />and policies and Teams Rooms-managed services. <br />o Develop governance and compliance policies including hardware security and <br />account security (like multi-factor authentication (MFA) guidance and password <br />policies). <br />• Microsoft Teams Phone: <br />o Network preparation, including ports and firewall, proxy settings, optimization <br />recommendations, and reporting guidance. <br />o Developing governance and compliance policies including hardware security and <br />account security (like MFA guidance and password policies). <br />o Configuring Teams Phone features, including call queues, auto attendants, Calling <br />Plan E911, voicemail, and voice policies. <br />o Configuring Microsoft PowerBI with Call Quality Dashboard (CQD) templates. <br />o Public Switched Telephone Network (PSTN) Connectivity: <br />o Calling Plans guidance including number porting, Operator Connect (where <br />available), and Direct Routing (including Media Bypass and Local Media <br />Optimization). <br />o Migration from Skype for Business on-premises to Teams Phone. <br /> <br />The following is out of scope: <br />• A/V and conference rooms design and installation. <br />• Device procurement. <br />• Third-party integrations (like Cloud Video Interop (CVI)). <br />• Session Border Controller (SBC) trunking to carrier or legacy PBX. <br />• Troubleshooting existing deployments. <br />• End-user training. <br />• Hands-on keyboard support. <br /> <br />Employee Experience scenario featuring Microsoft Viva <br />Microsoft Viva is an employee experience platform that brings together communications, <br />knowledge, learning, resources, and insights. Powered by Microsoft 365 and experienced primarily <br />through Microsoft Teams, Microsoft Viva fosters a culture where people and teams are empowered <br />to be their best from anywhere. The Employee Experience scenario featuring Microsoft Viva <br />includes: <br />• Connection featuring Viva Connections and Viva Engage. <br />• Insight featuring Viva Insights. <br />• Growth featuring Viva Topics and Learning. <br />We provide remote guidance for: <br />• Confirming which modules and features within Microsoft Viva you want to support <br />your business objectives. <br />• Assessing your source environment and scenario requirements. <br />• How to run the Employee Experience Wizard, specifically what actions you need to <br />take to bring your source environment up to the minimum requirements for <br />successful scenario configuration and guide you through scenario configuration. <br /> <br />The following is out of scope: <br />• Customer project management. <br />• On-site support. <br />• Customer development support <br />DocuSign Envelope ID: 4F8CE7A2-004B-4516-AE7C-0C68141E2FF6