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Statement of Work <br />Orange County NC <br />v20221005 March 8, 2023 p. 12 of 26 <br /> Microsoft Defender. <br /> Microsoft Defender Antivirus. <br /> Microsoft Defender Antivirus exclusions. <br /> Microsoft Defender SmartScreen <br />• Reviewing simulations and tutorials (like practice scenarios, fake malware, and <br />automated investigations). <br />• Overview of reporting and threat analytics features. <br />• Integrating Microsoft Defender for Office 365, Microsoft Defender for Identity, and <br />Microsoft Defender for Cloud Apps with Microsoft Defender for Endpoint. <br />• Conduct walkthroughs of the Microsoft 365 Defender portal. <br />• Onboarding and configuration of the following operating systems: <br />o Windows 10. <br />o Windows Server 2012 R2.*** <br />o Windows Server 2016.*** <br />o Windows Server 2019.*** <br />o Windows Server 2019 Core Edition.*** <br />o Windows Server Semi-Annual Channel (SAC) version 1803.*** <br />o Supported macOS versions (see System requirements for more details). <br />o Mobile devices (Android and iOS).**** <br /> <br />*Only attack surface reduction rules, controlled folder access, and network protection are <br />supported. All other attack surface reduction capabilities aren't in scope. See the following out of <br />scope section for more details. <br />**Only some aspects are device discovery are supported. See the following out of scope section <br />for more details. <br />***Windows Server 2012 R2 and 2016 support is limited to the onboarding and configuration of <br />the unified agent. All Windows versions must be managed by Configuration Manager or <br />Microsoft. <br /> <br />The following is out of scope: <br />• Onboarding and enablement guidance for preview features. <br />• Project management of the customer's remediation activities. <br />• Troubleshooting issues encountered during engagement (including devices that fail <br />to onboard). <br />• Management of break/fix issues. <br />• Supporting GCC-High or GCC-DoD (Office 365 US Government). <br />• Supporting Microsoft Defender for Business. <br />• On-site support. <br />• Ongoing management and threat response. <br />• Onboarding or configuration for the following Microsoft Defender for Endpoint <br />agents: <br />o Windows Server 2008. <br />o Linux. <br />o Mobile devices (Android and iOS). <br />DocuSign Envelope ID: 4F8CE7A2-004B-4516-AE7C-0C68141E2FF6