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<br />1229 Perry Road, Suite 109 <br />Apex, NC 27502 <br />Direct: (919) 290-8011 <br />Cell: (770) 833-7643 <br />andrew.rakestraw@netplanner.com <br /> <br /> <br />Atlanta, GA ● Augusta, GA ● Columbus, GA ● Savannah, GA ● Raleigh, NC <br /> <br />Corporate Headquarters: <br />3145 Northwoods Parkway, Suite 800 ● Norcross, GA 30071 <br />Office: (770) 662-5482 ● Fax: (770) 441-3773 ● Toll-Free: (800) 795-1975 <br /> <br />www.netplanner.com <br /> <br />NetPlanner Systems is not liable to the Customer or any third party for any delays, damages or equipment failure <br />caused by any circumstances beyond our reasonable control. <br />NetPlanner Systems is not responsible for any applicable wall support, network, and power requirements. <br />TIMELINE <br />NetPlanner Systems operates all integration projects on an estimated four – six week lead time before beginning <br />onsite installation. During this time the NetPlanner Systems staff assigned to the project shall prepare deliverables <br />(CAD, programming, etc.), order/receive equipment and begin required fabrication. Lead times can vary depending on <br />manufacturers’ lead times, which NetPlanner Systems does not control. <br />Lead time begins once a signed Statement of Work (SOW) and Purchase Order (PO) are received from the Customer <br />and receipt is confirmed by NetPlanner Systems. The project will not begin nor will a Project Manager be assigned until <br />a signed SOW and PO are received. Once these items are received, a Project Manager will be assigned and the <br />Customer will be contacted with proposed installation dates. Delays in installation approvals could result in originally <br />proposed installation dates no longer being available. <br />System commissioning will take place after all equipment and cabling has been installed. NetPlanner Systems will test <br />and certify that the integrated system functions properly and is ready for Customer’s use. <br />If applicable, prior to installation, NetPlanner Systems’ certified programmers will custom-write and design the <br />Customer’s touch panel GUI and complete audio, video, lighting and control code for the integration solution. Upon <br />completion of and payment for the project, the Customer will own all coding associated with the project. <br />CHANGE ORDERS <br />Changes to the Scope of Work, delays due to site closings, limited access, or other events which the Customer requests <br />will be handled as part of a Change Order. Customer should contact NetPlanner Systems’ Project Manager with any <br />requested changes, modifications, or enhancements to the project. NetPlanner Systems’ Project Manager will prepare <br />a Change Order which will address scope functionality changes, detail cost implications, and reflect any necessary <br />equipment changes. The Project Manager must receive the signed Change Order before NetPlanner Systems will <br />proceed with any ordering or changes in the project. <br />Additional labor resulting from a Change Order will be estimated at the time of request. If overtime or weekend work <br />is required, the labor rate will be subject to a 1.5 multiplier. If holiday work is required, the labor rate will be subject to <br />DocuSign Envelope ID: D84862E2-2392-4DF6-A303-B7799FD027EB