Orange County NC Website
Browse       Search
<br />- 15 - <br />needed to document request. <br />(iv) Contact the CSC and provide the support request information and any amplifying data <br />to the CSC consultant. <br />(v) Coordinate Customer activities required to assist the CSC in resolving the problem. <br />(vi) Serve as a liaison and primary point of Customer contact for the account manager. <br />(vii) Submit change request and provide them to the account manager to initiate system or <br />software modifications. <br />(viii) Insure a Purchase Order (PO) or other suitable form of Customer financial obligation <br />authorization is generated and approved prior to requesting additional support not <br />specifically included in the Agreement. <br />4.3 System Access, Security, and Software Licenses. <br />(i) Throughout the term of Software Support, Farragut requires continuous remote access <br />to all of Customer’s Computers for the purpose of providing Software Support. Such <br />access is typically handled by VPN access provided by Customer. Customer will ensure <br />that appropriate primary and alternate means are available for Farragut support personnel <br />to gain remote access to Customer’s system (when appropriately coordinated with <br />Customer) for the purpose of providing Software Support. <br />(ii) Customer will maintain system passwords and will notify Farragut, prior to <br />implementation, of any changes that may affect Farragut’s ability to provide support under <br />the Agreement. <br />(iii) Customer will maintain a record of all user workstations running any portion of the <br />licensed Software, if any, (including any associated Internet applications). Customer will <br />provide this information to Farragut upon request and will advise Farragut of any changes <br />in the system that affect the currency of this information. <br /> <br /> 5. Upon the release of a new Software Maintenance Release, the Software Support for the <br />current Software release will terminate in two years from the release date of the new Software Maintenance <br />Release. <br /> <br />DocuSign Envelope ID: 7DCC2B8A-E44C-4172-BF52-8A8B6D647BED