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<br />- 10 - <br />rejects a Deliverable. In such event, Farragut shall promptly verify and will use commercially reasonable <br />efforts to either modify the Deliverable or provide a reasonable workaround to address any verified issues <br />within ten (10) business days. <br /> <br />6. EXCLUSIONS <br /> <br />The following tasks are specifically not included in this SOW: <br />a. Provisioning of any computer hardware. Customer will have sole responsibility for acquiring <br />and installing any computer hardware needed to support NCPTS at Customer’s expense. <br />b. Provisioning of any supporting software. Customer will have sole responsibility for acquiring <br />and installing all software not licensed by Farragut at Customer’s expense. This includes (but <br />is not limited to) operating systems, relational databases, ESRI server products and ArcGIS <br />Desktop products. <br />c. Provisioning of test environment. If Customer desires a dedicated test environment <br />(recommended), Customer shall be responsible for providing all required hardware and <br />software for this environment. Should Customer desire to provision the test environment as a <br />virtual machine, Farragut staff is available to provide technical assistance in creating the VM, <br />but Customer will be responsible for providing the VM hosting hardware and all required third <br />party licensed software. <br />d. Interaction with non-Customer staff. There are frequently many organizations other than <br />Customer who are interested in addressing, including municipalities, utility companies, delivery <br />companies, and the post office. It is not uncommon for the interests of these different parties <br />to be in conflict, and Customer has sole responsibility for meeting with and determining whether <br />to and how to best meet the needs of any other interested parties. <br /> <br />7. ADDITIONAL TERMS <br />Customer will, as applicable: (i) provide Farragut adequate, timely, safe and hazard-free access to its <br />personnel, facilities, equipment, hardware, software, network and information, subject to Customer’s <br />reasonable security rules; (ii) provide adequate working and storage space for use by Farragut personnel <br />near Customer’s hardware, software and systems; (iii) provide Farragut full access to Customer’s <br />hardware, software and systems and sufficient computer time; (iv) follow Farragut’s procedures for <br />placing service requests and determining if remedial service is required; (v) follow Farragut’s or applicable <br />third party instructions for operator maintenance and for obtaining services; (vi) reproduce suspected <br />errors or malfunctions of software upon request; and, (vii) timely make decisions, notify Farragut of <br />relevant issues or information and grant approvals and/or permission to Farragut. Customer will obtain <br />and provide to Farragut all required licenses, approvals or consents from third parties necessary for <br />Farragut’s performance of the Services, except to the extent, if any, relating to Farragut products. <br />Customer accepts responsibility for Customer’s failure to obtain the appropriate licenses, intellectual <br />property rights, or any other permissions, regulatory certifications or approvals required to support this <br />SOW, except to the extent, if any, relating to Farragut products. <br />If Farragut is to install products as part of the Services, Customer shall prepare and maintain the <br />installation site in accordance with Farragut’s and the applicable third party manufacturer’s instructions <br />and specifications. Customer is responsible for insuring that these instructions and specifications, as well <br />as all instructions and specifications provided by Customer, comply with all local laws and building <br />ordinances. Customer is responsible for all environmental requirements, electrical interconnections and <br />modifications to facilities for proper installation. Any delays in preparation of the installation site will <br />correspondingly extend Farragut’s delivery and installation deadlines. <br />Customer is exclusively responsible for supervising, managing and controlling its use of hardware, <br />DocuSign Envelope ID: 7DCC2B8A-E44C-4172-BF52-8A8B6D647BED