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 <br />OUTCOME MEASURES: <br />•Conduct engagement and satisfaction surveys for City employees (measured through a customized <br />climate/culture survey or the Gallup Q12) to create baseline measures, followed by incremental <br />year-over-year improvements <br />• Year-over-year increases in the percentage of employees achieving their documented professional <br /> growth objectives <br />•(VWDEOLVK D EDVHOLQH LQ  WKHQ DQQXDOO\ LQFUHDVH WKH SHUFHQWDJH RI HPSOR\HHV VHHNLQJ WUDLQLQJ DQG <br />mentorship for career advancement <br />• Conduct survey to establish baseline, then create and accomplish year-over-year goals that attest to <br />contracted service providers having a positive work environment and providing quality services <br />•Establish an onboarding plan for all board and commission members, as well as those in other volunteer <br /> OHDGHUVKLS UROHV E\ 'HFHPEHU   <br />• 5HGXFHDFFLGHQWVDQGZRUNHUVFRPSHQVDWLRQFODLPVE\DQDO\]LQJEDVHOLQHGDWDIURPWKHQ <br /> implement plans to reduce the number of incidents, year-over-year, through the end of this Plan <br />•<HDURYHU\HDU SURJUHVV WRZDUG JRDO RI PDNLQJ &LW\ RI 0LOWRQ·V ZRUNIRUFH PRUH UHÁHFWLYH RI WKH <br />community’s demographics <br />• <HDURYHU\HDULQFUHDVHVLQWKHSHUFHQWDJHRI0LOWRQVWDIIWDNLQJDGYDQWDJHRIEHQHÀWV <br /> (and to what degree) <br />• \HDURYHU\HDU LQFUHDVHV LQ ZHOOQHVV SURJUDP RIIHULQJV DYDLODEOH WR &LW\ VWDII <br />Enhance the effectiveness of the City’s information <br />    WHFKQRORJ\WRSURPRWHHIÀFLHQWRSHUDWLRQVDQG <br /> customer-oriented service delivery <br />OBJECTIVES: <br />,QFUHDVH WKH UHOLDELOLW\ RI WHFKQRORJ\ VXSSRUW WR WKH RUJDQL]DWLRQ <br />through technology service reporting, domain migration, and the <br />enhancement of a disaster recovery plan <br />2. Establish a plan to create an intranet for City employees by <br /> 'HFHPEHU <br />3. Enhance the system for inventory management and “lifecycle” <br />UHSODFHPHQW RI WKH &LW\·V KDUGZDUH E\ 'HFHPEHU   <br />,QFUHDVHWUDQVSDUHQF\WKURXJKGLJLWDODFFHVVLELOLW\WR&LW\UHFRUGV <br /> resources, and services <br />OUTCOME MEASURES: <br />• ,QFUHDVHLQ&LW\VWDIIVDWLVIDFWLRQZLWKWHFKQRORJ\WRROVDQGVHUYLFHVDVPHDVXUHG <br /> through a customized work climate/culture study to be conducted annually <br />•&RPSOHWH GRPDLQ PLJUDWLRQ WR PLOWRQJDJRY E\ -XQH   <br />• (DUQDPDMRUQDWLRQDO,7DZDUG WKURXJK*RY7HFK,&0$*DUWQHURU&HQWHUIRU'LJLWDO*RYHUQPHQW <br /> ,QQRYDWLRQ$ZDUG*&1 E\'HFHPEHU <br />•&RPSOHWH DQ LQWUDQHW SODQ E\ 'HFHPEHU   <br />• +DYHDIXOO\IXQFWLRQLQJLQWUDQHWE\'HFHPEHU <br />•,QVWLWXWH ,7 *OXH RU VRPHWKLQJ VLPLODU IRU LQYHQWRU\ PDQDJHPHQW DQG ´OLIHF\FOHµ SODQQLQJ E\ <br /> 'HFHPEHU   <br />• (VWDEOLVKDIXOO\IXQFWLRQLQJ/DVHUÀFKHSXEOLFSRUWDOE\'HFHPEHU <br />•5HHVWDEOLVK SXEOLFO\ DYDLODEOH *,6 PDSSLQJ E\ -XQH   <br />• ,QFUHDVHGFRPPXQLW\VDWLVIDFWLRQZLWKWKH&LW\·VZHEVLWHDVPHDVXUHGSHULRGLFDOO\WKURXJKWKH <br /> ,&0$1DWLRQDO&LWL]HQ6XUYH\ <br />•,QFUHDVHG UDWLQJV RQ PXQLFLSDO ZHEVLWH WUDQVSDUHQF\ DV PHDVXUHG WKURXJK D JHQHUDOO\ DFFHSWHG <br /> PHDVXUHPHQW WRRO ZLWK  VHW DV WKH EDVHOLQH DQG D IROORZXS DVVHVVPHQW LQ  <br />DocuSign Envelope ID: ED255D72-EB5F-464C-83B6-643F4B19812A