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D. Technical Approach | 17 <br />Phase 1: Project Initiation and Planning <br />1.5 Develop questions and protocols to guide stakeholder interviews and focus groups. To <br />understand the current environment and issues of strategic importance—and to gather information for an <br />Environmental Scan and Community Needs Assessment—our project team will develop questions and <br />protocols through a DEI lens to guide individual interviews, community forums, and focus groups. The <br />questions and protocols will also be incorporated in surveys we develop and will help to support the <br />Strategic Plan. We will review the questions and protocols with the County’s project team to build consensus <br />and solicit feedback before updating them to final. <br />Some of the topics we will address are: <br />•What current and/or emerging trends have the biggest influence on where the County’s efforts and <br />resources should be focused? <br />•What is the cause and impact of the rapid population increase over the past 20 years? <br />•What are the potential scenarios that the County should be prepared for in the coming 2, 5, and 10 <br />years? <br />•What are the most pressing problems or concerns facing the County? <br />•What is the County’s long-term vision for the lives of its residents? <br />•What are the most important and/or critical community needs the County can address in the near <br />future? <br />•How effectively are the County’s existing programs and partnerships serving the needs of the <br />communities and residents and what service gaps exist? <br />•What opportunities could more effectively leverage the County’s existing plans, efforts, resources, <br />and capacity to achieve better outcomes for residents and businesses in terms of the County’s <br />programming, service delivery, and investments across the community? <br />•What does the County desire to address or accomplish on behalf of its residents and community <br />businesses? <br />In addition to developing questions and protocols, we will also work with the County’s project team to <br />schedule and communicate opportunities to involve appropriate stakeholders and stakeholder groups. <br />1.6 Conduct Biweekly Status Meetings. Our project manager and facilitator, Charline Kirongozi, will <br />conduct Biweekly Status Meetings with the County’s project manager and project team on an ongoing basis <br />throughout the strategic planning process. We will use these meetings to describe the activities and <br />accomplishments for the reporting period; plans for the upcoming month; risks or issues encountered during <br />the reporting period; and anticipated problems that might impact project deliverables. We will also use these <br />meetings to highlight any work products and approaches that will contribute to deliverable development. <br />Deliverable 2 – Biweekly Status Meetings <br />Phase 2: Stakeholder Engagement <br />2.1 Optional: Conduct a statistically valid survey. If desired, ETC Institute will conduct a statistically valid <br />survey to better understand County residents’ needs and desires as it relates to the strategic needs and <br />priorities. Surveys will be distributed to a random sample of residents throughout the County using a <br />combination of mail and online survey administration. Results from completed surveys will be broken into <br />crosstabs by various demographic factors, such as age, race, and gender, to name a few, to provide more <br />context as to the strategic needs and priorities among different types of residents. Based on ETC Institute’s <br />experience with comparable organizations, they recommend a sample of 500 to 600 completed surveys, <br />DocuSign Envelope ID: ED255D72-EB5F-464C-83B6-643F4B19812A