Orange County NC Website
Browse       Search
Orange County Government <br />Engineering Support Hours <br />Quote 1181 <br />Version 01 <br /> <br />Confidential Page 2 of 4 01/12/2023 <br />Orange County Government – Engineering Hours <br />Client Initials: ____ <br /> <br />Out of Project Scope <br />The following items are outside the scope of this project: <br />• Any professional services not outlined in the “Project Scope” section of this SOW . <br /> <br />Documentation and Deliverables <br /> <br />Consultant will provide the following documentation for this project: <br /> <br />• Block of Microsoft general support hours <br />• Work logs and documentation for any work conducted within the environment <br />Completion Criteria <br /> <br />Consultant shall have fulfilled its obligations under this Statement of Work when any of the following scenarios occurs: <br />1. Consultant accomplishes the tasks described under the “Project Scope” section of this Statement of Work (SOW). <br />2. The obligations under this SOW will be considered fulfilled if the Client does not notify Consultant in writing of <br />deficiencies, or incomplete tasks, within 10 business days of project completion or following the presentation to Client <br />of the “Client Acceptance Checklist.” <br />3. Client notifies Consultant, in writing, that further services are not required. <br /> <br />Project Annotations <br /> <br />1. All hardware and/or software must be available at the client site when Consultant begins work. <br />2. Additional hours and any associated fees may be added to this contract upon client request or project necessity. <br />3. Any additional tasks and hours, along with any associated fees, will be mutually agreed to by Client and Consultant <br />and documented in a Project Change Request (PCR). <br />4. Consultant reserves the right to sub-contract as needed to provide the services identified in this SOW. <br />5. All Consultant tasks will be performed over consecutive timeframes unless otherwise agreed to in writing by Client <br />and Consultant. <br />6. The tasks listed in the Consultant responsibilities section may or may not be completed in the order in which they are <br />listed. <br />7. Activation of any software licenses does not include configuration, unless otherwise stated in this SOW. <br />8. Client understands multiple resources may be used to execute the tasks of this SOW. <br />9. Client will provision all required cable runs, such as Ethernet, Fibre Channel, etc., prior to Consultant arriving onsite. <br />10. Data migration is outside the scope of this project, unless otherwise stated in this SOW. <br />11. Third-party application installation and configuration of any kind is outside the scope of this project. <br />12. Client will provide access to the necessary resources, as required during this project, to make it a success. <br />13. Relocation services of any kind are outside the scope of this project. <br />14. The Client is responsible for any fees, expenses, costs, etc. associated with the cancelling and/or rescheduling of this <br />project. <br />15. A maintenance window may be required to perform some of the services outlined in this SOW . <br />DocuSign Envelope ID: D853AB07-A8F6-4031-AE98-68B7FC6263B5