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Orange County Government <br />Engineering Support Hours <br />Quote 1181 <br />Version 01 <br /> <br />Confidential Page 1 of 4 01/12/2023 <br />Orange County Government – Engineering Hours <br />Client Initials: ____ <br />Location: 300 West Tryon Street <br />P.O. Box 8181 <br />Hillsborough, NC <br />27278 <br />Date: 01/12/2023 <br />Project ID: 1181 <br /> <br />Overview <br /> <br />Carolina Solutions Group (CSG) (Consultant) will provide Orange County Government (Client) professional services as <br />outlined in this Statement of Work (“SOW”). CSG is pleased to propose the following block of general engineering support <br />hours. <br /> <br />CSG is a Microsoft Office 365 Partner with various Microsoft Certified Professionals, which include Microsoft Certified <br />Engineers, and Microsoft Certified Professionals. The CSG Microsoft practice can assist you with your entire Digital <br />Transformation with expertise in licensing, Office 365, Windows 10/11, Enterprise Mobility Management, Virtual Desktops and <br />Managed Services. <br /> <br />Objectives <br />The objectives of this engagement (block of hours) are summarized as follows: <br />• Provide general Microsoft consulting, troubleshooting, managed and professional services as requested <br />• Provide professional services (engineering) for Active Directory, Exchange and Office 365 <br />• Provide consulting services for the adoption of Microsoft cloud as requested <br /> <br />Project Scope <br /> <br />Each CSG project follows a phased schedule as detailed below. We apply best practices in project management and follow a <br />Microsoft supported methodology for each project, allowing us to closely manage our projects to specific budget and timeline <br />requirements. Our process as detailed below ensures that we first understand our client needs and situations and allows us to <br />clearly communicate with our clients in terms of work required, expectations, and commitments. <br /> <br />Inherent in all CSG projects is our experience in working within complex corporate environments, and we follow specific <br />processes that allow us to always minimize the disruption of the normal office operations. <br />Project Kickoff <br />• Project Objectives Review <br />• Team Introductions and Roles <br />• Project Documentation and Communication Strategies <br />• Review of Scope of Work <br />• Change Management Process <br />• Change Order Process <br />Solution: <br />• Block of general engineering support hours <br />o To book services, please email support@carolinasolutionsgroup.com or call 252-618-5996 <br />DocuSign Envelope ID: D853AB07-A8F6-4031-AE98-68B7FC6263B5