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<br />TCM-POL-001 (01/19) Page 5 of 16 <br />a material fact which is relied upon in good faith by such Insured, including such loss resulting from business <br />e-mail compromise, social engineering, spear-phishing and e-mail spoofing; <br />2. the loss of money or securities from an account at a financial institution resulting solely from fraudulent <br />electronic or telephone instructions issued by a third party to a financial institution directing such institution to <br />transfer, pay or deliver money or securities from any account maintained by the Insured Entity at such <br />institution, without the Insured Entity's knowledge or consent; or <br />3. the act of a third party gaining access to and using the Insured Entity’s telephone system in an unauthorized <br />manner. <br />eCrime Event does not include: <br />a. any loss arising, directly or indirectly from an Insured’s acceptance, deposit or handling of: <br />i. counterfeit currency or bank drafts; <br />ii. a bank draft, check or other financial instrument returned due to insufficient funds; <br />iii. counterfeit securities, bonds or other financial instruments; or <br />iv. counterfeit goods of any kind, <br />including, but not limited to, loss arising from a transfer of money by an Insured to a third party <br />associated with an Insured’s acceptance, deposit or handling of such items; <br />b. any loss arising, directly or indirectly, from loan fraud, mortgage fraud or accounting fraud including, but <br />not limited to, check kiting, money laundering or fraudulent loan schemes. This includes loss arising from <br />a transfer of money by an Insured to a third party associated with any such fraud; <br />c. any actual or alleged use of credit, debit, charge, access, convenience, customer identification or other <br />cards; <br />d. any transfer involving a third party who is not a natural person Insured, but had authorized access to the <br />Insured’s authentication mechanism; <br />e. the processing of, or the failure to process, credit, check, debit, electronic benefit transfers or mobile <br />payments for merchant accounts; <br />f. any accounting or arithmetical errors or omissions, or the failure, malfunction, inadequacy or illegitimacy <br />of any product or service; or <br />g. any fraudulent, dishonest or criminal act committed by any natural person Insured. <br />M.First Party Loss means the value of monies (including money in the form of a digital currency), marketable <br />goods or services paid or delivered under duress by or on behalf of the Insured Entity,with the Insurer’s prior <br />written consent, solely for the purpose of terminating a Cyber Extortion Threat. <br />If the Declarations indicates that the Insured has purchased “Extended” First Party Loss coverage, then First <br />Party Loss also means: <br />1. the reasonable and necessary costs charged by a vendor designated or approved in writing by the Insurer to <br />restore, replace or recreate software or electronic data to its condition immediately prior to the Cyber Event <br />but only for such costs that are as a direct result of the Cyber Event; <br />2. the reasonable and necessary expenses incurred by the Insured Entity during the Indemnity Period to <br />continue or maintain normal operations that are over and above those expenses the Insured Entity would <br />have incurred had no Cyber Event occurred; <br />3. the net profit or loss without interest and before tax that the Insured Entity would have earned or incurred <br />during the Indemnity Period due to the actual interruption or impairment of the Insured Entity’s business <br />operations as a direct result of the Cyber Event, plus the continuing normal operating expenses incurred by <br />the Insured Entity during the Indemnity Period (including payroll), but only to the extent that such operating <br />expenses must necessarily continue during the Indemnity Period; and <br />4. the cost to repair or replace computer hardware or equipment that is damaged or impaired and must be <br />replaced. <br />First Party Loss does not include, except as described in Section V.,Supplemental Payments & Services,any <br />costs attributed to an upgrade or improvement of electronic data, software or computer systems beyond what <br />existed prior to the Cyber Event unless such upgrade or improvement is reasonable because of improvements in <br />the available technology. <br />N.Indemnity Period means the period of time that begins after the elapse of the Waiting Period indicated in Item <br />8. of the Declarations and ends 60 days after the time when the Insured Entity could have resumed normal <br />DocuSign Envelope ID: 028D978E-DF71-4D79-863D-8360D7144DD8