Minutes 11-15-2022 Business Meeting

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14 Slide #14 a Questions Commissioner Hamilton thanked Lisa DeCiantis for the presentation. She said she is a mental health counselor, and said she will share this information with her clients. She said it would also be great to have a video with actors to show what may happen when you call 988. Lisa DeCiantis said there is that available on YouTube for folks. She also explained what will happen if someone calls. She said there will be two options, and the call will then be transferred based on the phone number they are calling from (this can be problematic, but is being worked on—trials on routing calls based on cell tower). Commissioner Hamilton asked if callers are prompted to provide their location. Lisa DeCiantis said yes, but all call centers are trained to assist no matter where the caller is located. Chair Price said once the crisis counselor is aware of the location, they can transfer to the correct location/services. Lisa DeCiantis said yes. Commissioner Bedford asked about callers who don't speak English or Spanish. Lisa DeCiantis said there is a translation line available for people. She said that chat and text is currently only in English, but they are working federally on other language options. Commissioner McKee asked what determines whether 911 is contacted with or without permission from the caller. Lisa DeCiantis said one person stays on the phone, while the other person calls 911. She said they stay on the line until they get confirmation help as arrived. She said the trigger point is different for each caller. She said if someone has already harmed themselves, that will trigger a 911 response, or if someone has weapons and is not willing to put them away that would also result in a 911 call. Chair Price thanked them for their work. She said this is such a needed service and trying to remember an 800 number was hard. Chair Price said she thinks Commissioner Hamilton had a great idea with the demonstration video.