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Agenda 01-17-23; 12-5 - Information Item - SMART Goals FY 2022‐23 Winter Update
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Agenda 01-17-23; 12-5 - Information Item - SMART Goals FY 2022‐23 Winter Update
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1/12/2023 11:32:42 AM
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BOCC
Date
1/17/2023
Meeting Type
Business
Document Type
Agenda
Agenda Item
12-5
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55 <br /> Tax Administration <br /> GOAL 1: INCREASE INSTANCES OF COMMUNITY OUTREACH TO 8 PER YEAR TO ASSIST ORANGE COUNTY <br /> RESIDENTS. <br /> Board Goal: Promote an interactive and engaging system of governance that reflects community values <br /> Social Justice Goal: Enable full civic participation <br /> Outreach Instances ——— Target Projected <br /> s <br /> 10 <br /> v <br /> L p <br /> {J 8 -------- ���������_tel.:'-f <br /> O <br /> 6 --�� <br /> O ---� <br /> 4 <br /> c�a 2 <br /> 0 <br /> Performance Assessment:In an effort to increase instances of community outreach,the department has planned <br /> several events to take place during the second half of fiscal year 2022-23.Such events as the Latino Fair,Tax <br /> Assistance Workshop and Government Academy are planned to begin in February and continue until the end of the <br /> fiscal year. <br /> GOAL 2: INCREASE PERCENTAGE OF ELECTRONIC PAYMENTS TO 60%. <br /> Board Goal: Invest in quality County facilities,a diverse work force,and technology to achieve a high performing <br /> County government <br /> Social Justice Goal: Enable full civic participation <br /> Percentage of Electronic Payments --- Target <br /> V) <br /> v <br /> 80% <br /> E <br /> 60% ————————————— a ——————————— �. <br /> CL <br /> •F 40% <br /> O <br /> to 20% <br /> v <br /> v <br /> O <br /> 0% <br /> Opti Opti Otiti O'1'1' O'l'1' Opti <br /> Performance Assessment:Through e-payment vendors Paylt and Point&Pay,there has been an increase in funds <br /> collected. Paylt,on average has a 50%higher collection rate than Point&Pay. <br /> 55 <br />
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