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36 <br /> Emergency Services <br /> GOAL 1:REVISE THE DEPARTMENT'S 5-YEAR STRATEGIC PLAN BY THE END OF THE FISCAL YEAR TO GUIDE <br /> FUTURE PROGRESS AND PROVIDE CLARITY AND ALIGNMENT OF OUR DEPARTMENTAL MISSION,VISION,AND <br /> GOALS. <br /> Board Goal:Ensure a community network of basic human services and infrastructure that maintains, protects,and <br /> promotes the well-being of all county residents <br /> Social Justice Goal:Create a safe community <br /> Milestones and Tasks Start Progress End <br /> Complete Emergency Medical Services <br /> Feb 22 100% Aug 22 <br /> System Analysis <br /> Organizational Leadership Development Oct 22 70916 Jan 23 <br /> Conduct SWOT(Strengths,Weaknesses, ° <br /> Opportunities and Threats)Analysis Jan 23 5/° Feb 23 <br /> Community engagement Jan 23 0% Mar 23 <br /> Revise 5 year Goals and Strategies Mar 23 0% Apr 23 <br /> Finalize Department 5 Year Strategic Plan Apr 23 0% Jun 23 <br /> Performance Assessment:The Emergency Services Strategic Planning process commenced in Fiscal Year 2021-22 <br /> with the Energency Medical System Analysis,which was completed in August 2022.We have decided to delay the <br /> start of the Departmental strategic planning process to focus on organizational leadership development for <br /> current and aspiring leaders.We will commence strategic planning in January 2023. <br /> GOAL 2: THE 9-1-1 EMERGENCY COMMUNICATIONS DIVISION WILL ENSURE THAT 95%OF ALL 911 CALLS ARE <br /> ANSWERED WITHIN 10 SECONDS. <br /> Board Goal: Invest in quality County facilities,a diverse work force,and technology to achieve a high performing <br /> County government <br /> Social Justice Goal:Create a safe community <br /> Calls answered within 10 seconds --- Target Projected <br /> 99% <br /> 97% <br /> U 95% — -- — -- — ---------------------- <br /> 0 <br /> 0 <br /> v 93% ---- <br /> on <br /> 91% <br /> 89% <br /> v <br /> 87% <br /> 85% <br /> ti01:1- ti01N tiQ;)'^'� ti°1'� ti°1'� ti01� ti0ti1 ti°�'� ti01'1 ti01'_ ti01c, ti01'1 01'1 ti°i� ti°�'� ti01'1 ti° ti01'1 <br /> der, �o�, deb, �a�, PQM' Wa�, �' '\'T p�p0' SeQ, dos, <br /> Performance Assessment:The North Carolina General Statues require that public safety answer points(PSAPs) <br /> answer 90%of all 911 calls within 10 seconds and 95%of calls within 20 seconds.Call answering and processing <br /> times are tracked on a daily basis to measure efficiency and success. <br /> 36 <br />