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resolved quickly and network, e-mail and Intemet/Web services must be <br /> reliable. <br /> • Allow quality improvements in user follow-up and speed of response. <br /> • Provide in-house hardware maintenance and repair including installation <br /> and configuration of new PC's, networks and printers. <br /> • Industry guidelines suggest that the ratio of PC users to technical support <br /> staff should be in the range of 40-100 PCs per IS support staff member. <br /> The current ratio for Orange County is about 230 PCs per Information <br /> System support full-time equivalent position. <br /> Business Systems Analyst <br /> Purpose: <br /> • Provide project management and analysis for business systems legacy <br /> replacement project. <br /> • Analyze business processes and user needs. <br /> • Design and develop detailed specifications for solutions and identify, <br /> evaluate and recommend application systems to address needs. <br /> • Collaborate with IS staff members and other departments to develop and <br /> execute implementation plans for new application systems. <br /> • Orange County information technology continues to migrate from old <br /> technology legacy systems to newer network and Web based solutions <br /> that are purchased from outside vendors. This position would provide <br /> expertise in such transitional efforts, especially as they may relate to <br /> meeting citizen needs through eGovernment initiatives. <br /> IS Support Call Taker <br /> Purpose: <br /> • Answer internal County staff service calls made to the Support Desk. <br /> • Maintain the countywide equipment asset inventory and assist with <br /> ordering, receiving, and maintenance of spare systems, components, and <br /> tools. <br /> • As the IS Department moves beyond the network and desktop foundation <br /> efforts of the IT Plan into legacy systems and Internet/Web enhancements <br /> to systems, more rigorous project management would be necessary to <br /> ensure that project timelines remain on target. This position would provide <br /> administrative support to ongoing management activities. <br /> • Contracting out for this function does not allow for the person performing <br /> this function to develop additional skills or to become familiar with County <br /> departments and staff. <br /> 7 <br />