Orange County NC Website
Browse       Search
<br /> <br /> <br />Version 10.22.2021 Page 2 of 9 VRV Maintenance Plan <br /> <br /> <br /> <br />Preventative Maintenance Service Agreement <br /> <br /> <br />PURPOSE: <br /> <br />The purpose of this service agreement is to ensure the Manufacturer's recommended <br />preventative maintenance and service is performed on your HVAC equipment and components. <br />Proper maintenance will insure efficient and effective equipment operation. <br /> <br />CUSTOMER PHONE SUPPORT: <br /> <br />Hoffman Mechanical Solutions, Inc. will provide phone support from certified HVAC Technicians <br />during normal business hours. (M-F: 8am – 5pm excluding holidays) Phone support will allow <br />your on-site employees to call for assistance with routine operation or basic troubleshooting. <br /> <br />AFTER HOURS SUPPORT: <br /> <br />Emergencies can and usually happen when you least expect them and many times on the <br />weekends or after 5:00 PM. It is very important to Hoffman Mechanical Solutions, Inc. to provide <br />support in all emergency situations for all of our customers. We have technicians available 24-7- <br />365 via our emergency answering service. You can utilize this service in an after-hours <br />emergency by calling: <br /> <br />(855) 761-HVAC (4822) <br /> <br />After receiving the call, our technician will first attempt to solve the issue via phone support. If the <br />problem persists, we will discuss the urgency with you and dispatch a service technician to your <br />site upon your approval. <br /> <br />In the event of an emergency, Hoffman Mechanical Solutions, Inc. will respond to your <br />need via phone support within 1 hour. Should the issue require a technician to respond, <br />we will have someone at your site within 4 hours after original notification. <br /> <br /> <br /> <br />DocuSign Envelope ID: ACC31D61-4DF0-41A9-96AD-1C9FDD42E6A9