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1 <br /> I <br /> I <br /> 4' <br /> and resolution . <br /> c . The agency will notify the appropriate agency or Division within DHHS of complaints filed <br /> the date of filing, actions taken and resolution . This information will be provided within E; <br /> 30 days of resolution . I <br /> 2 . Investigation <br /> a . The Title VI compliance officer will conduct an investigation of the allegations of the <br /> complaint . The investigation will afford all interested persons and their representatives , <br /> if any, an opportunity to submit evidence relevant to the complaint . <br /> b . The investigation will not exceed 30 days , absent a 15 - day extension for extenuating <br /> circumstances . ; <br /> 3 . Resolution of Matters <br /> a. If the investigation indicates a failure to comply with the Act, the agency Director or c <br /> his/ her designee will so inform the recipient and the matter will be resolved by informal c <br /> means whenever possible within 60 days . <br /> b . If the matter cannot be resolved by informal means , then the individual will be informed <br /> of his or her right to appeal further to the Office of General Counsel within DHHS . This <br /> notice will be provided in the primary language of the individual with Limited English <br /> Proficiency . <br /> 4 . If not resolved by DHHS , then complaint will be forwarded to OCR, USDHHS, and Region IV . <br /> I ' <br /> Submitted f <br /> Transportation Director <br /> is <br /> Date : <br /> I <br /> c <br /> I <br /> G <br /> E <br /> I <br /> c; <br /> E <br /> i <br />