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group meetings . <br /> o Language line translation services at our call center . <br /> o Where possible , utilizing or hiring staff who speak a language other than English and can provide <br /> competent language assistance . We will not ask community- based organizations ( CBO ) to provide, <br /> or serve as , interpreters at our meetings . Relying upon CBOs in that capacity could raise ethical <br /> concerns . If a CBO decides ( on its own ) to translate any materials for its constituents, or bring <br /> interpreters it trusts to our meetings, we will not object . That is their right . <br /> o Using language identification flashcards to determine appropriate services . <br /> o Establishing a process to obtain feedback on our language assistance measures . <br /> Specific Measures bV Language Group : <br /> o Spanish : OCTS will utilize paid interpreter, qualified bilingual employees , and qualified employees <br /> of other agencies <br /> o Chinese : OCTS will utilize paid interpreter, qualified bilingual employees , and qualified employees of <br /> other agencies <br /> o Korean : OCTS will utilize paid interpreter, qualified bilingual employees, and qualified employees of <br /> other agencies <br /> Written Translation and Oral Interpretation <br /> Vital documents will be translated for each eligible LEP language group in our service area that <br /> constitutes 5 % or 1 , 000, whichever is less, of the population of persons eligible to be served or likely to <br /> be encountered . Translated materials will be placed online and in appropriate public ( or private ) places <br /> accessible to LEP persons . The safe harbor provisions apply to the translation of written documents only, <br /> and do not affect the requirement to provide meaningful access to LEP individuals through competent <br /> oral interpreters where oral language services are needed and are reasonable . When appropriate , <br /> translation of any document will be communicated orally in the appropriate language . <br /> In the event that the 5 % trigger is reached for a LEP language group that is fewer than 50 persons, written <br /> notice will be provided in the primary language of that group of the right to receive competent oral <br /> interpretation of vital written materials, free of cost . The most effective method of notice, which could <br /> be an ad in the local newspaper or other publication , a radio commercial , or door hangers, will be <br /> determined in consideration of the circumstances on the ground and in coordination with LEP <br /> community contacts . <br /> Staff Support for Language Assistance <br /> o Agency staff will be provided a list of referral resources that can assist LEP persons with written <br /> translation and oral interpretation , including the Title VI Officer and any outside consultant <br /> contracted to provide language services . This list will be updated as needed to remain current . <br /> o All main offices and vehicles will have on hand a supply of language assistance flashcards and <br /> materials translated into the languages of the largest LEP language groups . When encountered by <br /> an LEP person , staff ( including drivers ) should present the individual with an iSpeak flashcard and <br /> let them choose the language . Do not assume you know their preferred language . Drivers are <br /> permitted to seek volunteer assistance from other passengers before contacting a referral <br /> resource . Document the encounter and report it to the Title VI Coordinator . <br /> o Training : All employees will be instructed on our procedures for providing timely and reasonable <br />