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43 <br /> Factor#2: The frequency with which LEP individuals come in contact with the program. <br /> OCTS assesses the frequency at which staff has or could possibly have contact with LEP persons. This <br /> includes documenting phone inquiries and surveying public meeting attendees. No previous LEP <br /> requests have been received thus far. Documentation of LEP requests will be done annually upon <br /> implementation of the LEP plan. OCTS transit operators also provide outreach to the Spanish population. <br /> OCTS provides Spanish translation for public meetings and outreach materials. Arrangements are made <br /> to provide translation when requested. <br /> Factor#3:The nature and importance of the program,activity,or service provided by the recipient to people's lives. <br /> Orange County is a growing region within the Triangle.OCPT recognizes that public outreach to all groups <br /> within the community is important and will continue to reach out to persons with limited English <br /> proficiencies. OCPT critical service to LEP is scheduling transit services from the general public and the <br /> agency contracts through Department of Social Services and other human service agencies within <br /> Orange County. Mobility for all Orange County residents is the driving force behind OCPT. This mobility <br /> allows access to medical services, employment, education, human service agencies, recreational <br /> activities, etc. there by improving the quality of life for Orange County residents. Other forms of <br /> transportation are available in Orange County. Taxi services local to the area are available but and do <br /> not have ADA accessible vehicles. Most often these services are also cost prohibitive to those seeking <br /> affordable transportation. Chapel Hill Transit provides a fixed route service in the City limits of Chapel <br /> Hill but that service is only available to those who live in that specific service area. <br /> Factor#4:The resources available to the recipient and costs. <br /> OCTS (OCPT)will provide translation of materials for all information regarding our services through third <br /> party translators at a cost of$12 center per word or $40.00 an hour for in-person translation. OCPT will <br /> also work with community based organization such as the Family Success Alliance that helps at risk <br /> families and families that speak limited English. Additionally, we will work with Orange County's Human <br /> Rights and Relations department to decimate information to the limited English speaking populations <br /> within Orange County. <br /> Language Assistance Measures <br /> The following general language assistance measures are reasonable and achievable for our organization <br /> at this time: <br /> o Translating public notices posted in the local paper and at stations, stops, and in vehicles into any <br /> languages that meet the safe harbor threshold in Factor 1. <br /> o Vital documents—such as brochures with service times and routes—are translated into Spanish <br /> across the entire service area, and available in our facilities, doctor's offices and shopping centers. <br /> o Making a concerted effort to inform LEP persons of available language assistance via staff, <br /> broadcast media, relationship-building with organizations, and our website. <br /> o Posting vital bulletin board information and disseminating community surveys in various languages. <br /> o Providing translation and interpretive services when appropriate (upon request or predetermined) <br /> at meetings. <br /> o Determining how best to take public involvement to LEP groups directly, including through small <br />