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6 <br /> 1. Four Factor Analysis....................................................................................................... 35 <br /> F. Demographic Request................................................................................................................38 <br /> G. Key Community Contacts...........................................................................................................39 <br /> H. Summary of Outreach Efforts................................................................................................... 39 <br /> X. STAFF TRAINING.........................................................................................................................41 <br /> XI. NONELECTED BOARDS AND COMMITTEES—BY RACE AND GENDER............................................41 <br /> XII. RECORD-KEEPING AND REPORTS................................................................................................41 <br /> XIII.TRANSIT PROVIDERS..................................................................................................................43 <br /> A. Service Standards........................................................................................................................43 <br /> B. Service Policies.............................................................................................................................43 <br /> Appendix A- Language Access Plan...................................................................................................44 <br /> Appendix B - Nondiscrimination Authorities .....................................................................................51 <br /> AppendixC- Organizational Chart.....................................................................................................52 <br /> Appendix D-NCDOT's Compliance Review Checklist for Transit.........................................................53 <br />