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10 <br /> <br /> Commissioner McKee said it’s imperative that all requirements are met because the state <br />is very serious on this. He said that if you don’t maintain practices, ISO ratings can go back up <br />and then the residents will see a difference in their premiums. <br /> Chief Jeff Cabe also said falsifying documents is insurance fraud. <br /> <br />Slide #17 <br /> <br />Slide #18 <br /> Chief Keith Hayes said these numbers include all departments except Chapel Hill Fire <br />Department. He summarized the information on the slide above. He compared the 139 calls in a <br />three hour period during a storm to an average of 33 calls in a normal day. <br />