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14. Did staff answer call bells in a timely&courteous manner? No One resident reported sometimes a staff member If no,did you share this with the administrative staff? will respond to the call button, but tell the resident they would return or someone would return to address needs. Another resident reported the wait time could be as lengthy as one and a half hours.This was shared with the administrator who indicated the call light should remain on until the resident issue was resolved. Administrator indicated that staff might be turning off the light prematurely thinking that answering the call button was the appropriate conclusion instead of waiting until the issue was resolved. He will address. Resident Services Yes/No/NA 15. Were residents asked their preferences or opinions about the Yes It was mentioned to the administrator that there activities planned for them at the facility? seemed to be an absence of weekend activities as noted by a resident.Administrator indicated that a member of the activity staff is scheduled on the weekends, and during covid the community response had diminished some. Things are getting back to normal. 16. Do residents have the opportunity to purchase personal items of Yes their choice using their monthly needs funds? Yes Can residents access their monthly needs funds at their convenience? 17. Are residents asked their preferences about meal/snack choices? Yes One resident complained about the food,while Are they given a choice about where they prefer to dine? Yes another indicated he enjoyed the food very much. One complaint revolved around the temperature. Administrator indicated the number of methods the kitchen employed to keep the food warm are many. He will look into the matter.Another complaint indicated the resident was served spoiled milk. Facility is trying to encourage residents to come to the dining room for meals. Many prefer to stay in their rooms for meals. 18. Do residents have privacy in making and receiving phone calls? Yes A resident was observed using the phone available for residents for private phone calls. 19. Is there evidence of community involvement from other civic, Yes volunteer or religious groups? 20. Does the facility have a Resident's Council? Yes Administrator attended Resident Council Meeting Family Council? No several weeks ago. It was a positive experience.