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15 <br /> GAP DETAILS <br /> ��� CURRENT GAPS: <br /> jQ SERVICES - CONNECTIONS <br /> Program Description: <br /> The Orange County Housing Helpline is the centralized access point for people in housing crisis,including people <br /> who need to access emergency shelter, homelessness diversion,eviction diversion,and homelessness prevention <br /> including rent and utility assistance.Since launching in March 2020 through mid-September 2021, Helpline staff <br /> have fielded over 24,000 calls and 18,000 emails,serving over 8800 households. In September 2021 the Helpline <br /> received an average of 82 calls and 47 emails per day of people in housing crisis. Helpline staff offer assistance <br /> using a trauma-informed and client-centered approach.The increased volume of people in housing crisis due to <br /> COVID results in increased need for Housing Helpline staff to answer calls and emails. <br /> Program Budget: <br /> Salary&benefits for 2 Coordinated Entry Housing Specialists $161,010 <br /> 11 <br />