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t <br /> r ORANGECOUNTY <br /> 4, <br /> HOUSING DEPARTMENT <br /> 13 <br /> How do I request an application ? <br /> • Contact Jack Watson <br /> ( 919 ) 558 - 9394 <br /> iwatson@ticog . org <br /> • OR download an application online : http : //orangecountync . gov/ 2211 / Home - Repair- Programs <br /> • OR pick up an application at the Orange County Housing Department office at 300 W . Tryon Street, <br /> Hillsborough , NC 27278 . <br /> Is there a procedure for dealing with complaints, disputes and appeals ? <br /> Although the application process and repair/modification guidelines are meant to be as fair as possible , <br /> Orange County realizes that there is still a chance that some applicants or participants may feel that they <br /> were not treated fairly . The following procedures are designed to provide an avenue for resolution of <br /> complaints and appeals . <br /> During the application process: <br /> If an applicant feels that his/ her application was not fairly reviewed or rated and would like to appeal the <br /> decision made about it, he/she should contact Jack Watson within five ( 5 ) days of the initial decision and 1 <br /> voice their concern . If the applicant remains dissatisfied with the decision , the detailed complaint should <br /> be put into writing . <br /> A written appeal must be made within ten ( 10 ) business days of the initial decision on an application . <br /> Orange County will respond in writing to any complaints or appeals within 10 business days of receiving <br /> written comments . <br /> During the repair/modification process: <br /> If the homeowner feels that repairs or modifications are not being completed per the contract, he/she <br /> must inform the contractor and the Rehabilitation Specialist . <br /> The Rehabilitation Specialist will inspect the work in question . If it is found that the work is not being <br /> completed according to contract, the Rehabilitation Specialist will review the contract with the contractor <br /> and ask the contractor to remedy the problem . <br /> If problems persist, a mediation conference between the homeowner and the contractor may be <br /> convened by the Rehabilitation Specialist and facilitated by the Orange County Housing Director . <br /> Should the mediation conference fail to resolve the dispute, the Director will render a written final <br /> decision . <br /> If the Rehabilitation Specialist finds that the work is being complete.daccording to contract, the complaint <br /> will be noted and the Rehabilitation Specialist and the shorneowner w.ill discuss the concern and the reason <br /> for the Rehabilitation Specialist' s decision . <br /> Orange County 2022 Urgent Repair Program Assistance Policy Page 7 <br />