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11 <br />GAP <br />PROGRESS SINCE <br />JUNE 2019 STATUS NOTES <br />NEEDED <br />TO FILL <br />Housing <br />Helpline <br />Staffing <br />Program moved <br />to Orange County <br />March 2020; <br />expanded to full <br />time hours (Monday- <br />Friday, business <br />hours) plus one day <br />a week in-person <br />in Chapel Hill as of <br />September 2021 <br />ocpehnc.com/ <br />housing-help <br />PARTIALLY <br />FILLED <br />Have ongoing funding for 2 FTE from <br />Continuum of Care grant; one-time 12 <br />month funding for .5 FTE from ESG-CV; <br />Have requested .5 FTE funding from <br />ARP to make this 1 FTE; have funding <br />for 4 temporary staff through June <br />2022 <br />$161,010 <br />additional <br />annual <br />funding <br />to add 2 <br />FTE July <br />2022 and <br />beyond <br />Program Description: <br />The Orange County Housing Helpline is the centralized access point for people in housing crisis, including people <br />who need to access emergency shelter, homelessness diversion, eviction diversion, and homelessness prevention <br />including rent and utility assistance. Since launching in March 2020 through mid-September 2021, Helpline staff <br />have fielded over 24,000 calls and 18,000 emails, serving over 8800 households. In September 2021 the Helpline <br />received an average of 82 calls and 47 emails per day of people in housing crisis. Helpline staff offer assistance <br />using a trauma-informed and client-centered approach. The increased volume of people in housing crisis due to <br />COVID results in increased need for Housing Helpline staff to answer calls and emails. <br />Program Budget: <br />Salary & benefits for 2 Coordinated Entry Housing Specialists $161,010 <br />GAP DETAILS <br />CURRENT GAPS: <br />SERVICES - CONNECTIONS <br />15