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2022-522-E-Emergency Svc-Social Solutions Global-Case Management Software
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2022-522-E-Emergency Svc-Social Solutions Global-Case Management Software
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Last modified
10/4/2022 2:12:17 PM
Creation date
10/4/2022 2:11:38 PM
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Contract
Date
9/29/2022
Contract Starting Date
9/29/2022
Contract Ending Date
10/3/2022
Contract Document Type
Contract
Amount
$34,916.00
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9 <br /> <br />Professional Services, and the effect on the time of performance and, the fees due and payable to SSG due to the <br />change and executed by both parties. <br />h. Client Obligations and Cooperation. Client agrees to provide SSG with good faith and cooperation and <br />access to such information, facilities, personnel and equipment as may be reasonably required by SSG in order to <br />perform the Professional Services, as may be applicable and to provide the Services, including, but not limited to, <br />providing security access, information, and software interfaces to Client’s applications, and Client personnel, as <br />may be reasonably requested by SSG from time to time. Client acknowledges and agrees that SSG’s performance <br />is dependent upon the timely and effective satisfaction of Client’s responsibilities hereunder and timely decisions <br />and approvals of Client in connection with the Services. SSG is entitled to rely on all decisions and approvals of <br />Client. Client will follow the instructions and reasonable policies established by SSG from time to time and <br />communicated to Client and shall make all reasonable efforts not to impede or otherwise delay the performance <br />of any Professional Services. Client further represents and warrants that any and all documentation, this <br />Agreement, any Order Form, SOW or change order shall be executed by or on behalf of Client by duly authorized <br />or appointed persons and further, any requisite internal approvals as may be required by Client have been <br />obtained in advance of Client’s commitment to procure and use the Services. <br />4 USING THE SAAS SERVICES <br />a. Limited License. SSG hereby grants Client and its Users a personal, non-exclusive, non-transferable, limited <br />worldwide license to remotely access and use the SaaS Services during the term of the applicable Order Form <br />solely for Client’s internal business purpose(s), subject to the terms and conditions of this Agreement. Client agrees <br />to limit access to the SaaS Services to the number of Users identified in the applicable Order Form(s) during the <br />Term. <br />b. User Administration. Client is solely responsible for the administration, authorization and termination of <br />all User identifications and passwords to access and use the Services. Client shall not permit Users to share User <br />identifications and passwords, nor allow for multiple users under the same license. Client agrees to immediately <br />notify SSG of any unauthorized use of the Services, or any other breach of security suspected or known to Client. <br />Fees for the Services are based on the number of Users communicated to SSG. Client shall report to SSG no less <br />than annually the number of Users. Any increase in the number of Users in excess of the established limit(s) in <br />one or more Order Form will result in an increase in the annual Service Fees. Client may not decrease the number <br />of licenses for its Users during the Term of the Order Form. Upon termination of an Order Form, all licenses granted <br />to Client with respect to the Services under that Order Form shall automatically terminate and Client shall <br />immediately discontinue its use thereof. <br />c. Acceptable Use Policy. Client acknowledges and agrees that SSG does not monitor or police the content <br />of communications or data of Client or its Users transmitted or uploaded through the Services, and that SSG will <br />not be responsible for the content of any such communications, transmissions or uploads. Client agrees to use the <br />Services exclusively for authorized and legal purposes, consistent with all applicable laws and regulations and SSG’s <br />policies. Client agrees not to post or upload any content or data which (a) is libelous, defamatory, obscene, <br />pornographic, abusive, harassing or threatening; (b) violates the rights of others, such as data which infringes on <br />any intellectual property rights or violates any right of privacy or publicity; or (c) otherwise violates any applicable <br />law. Should a violation be alleged or become known, SSG may remove any violating content posted or transmitted <br />through the SaaS Services without notice to Client. SSG may suspend or terminate any of Client’s User’s access to <br />the SaaS Services upon notice if SSG reasonably determines that such User has violated the terms of this <br />Agreement. <br />d. Security. Client will not: (a) breach or attempt to breach the security of the SaaS Services or any network, <br />servers, data, computers or other hardware relating to or used in connection with the SaaS Services, or any third <br />party that is hosting or interfacing with any part of the SaaS Services; or (b) use or distribute through the SaaS <br />Services any software, files or other tools or devices designed to interfere with or compromise the privacy, security <br />or use of the SaaS Services or the operations or assets of any other Client of SSG or any third party. Client will <br />comply with the user authentication requirements for use of the SaaS Services. Client is solely responsible for <br />monitoring its Users’ access to and use of the SaaS Services. SSG has no obligation to verify the identity of any <br />DocuSign Envelope ID: AF469A1B-3B5E-4682-8248-5645B6A34E7BDocuSign Envelope ID: DC14D055-C40F-49F2-BD98-F6CDF83231D7
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