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8 <br /> <br />are set forth in the Order Form. The parties acknowledge receipt of and agree to be bound by the terms and <br />conditions of the Agreement. <br />b. Incorporation of Order Forms. At any time after execution of the initial Order Form, Client may purchase <br />additional Services or otherwise expand the scope of Services granted under an Order Form, upon SSG’s receipt <br />and acceptance of a written amendment to the Service Agreement and new Order Form. <br />c. Order of Precedence. To the extent any terms and conditions of this Agreement conflict with the terms of <br />an Order Form or any other document, the documents shall control in the following order: (i) Service Agreement, <br />(ii) amendments to the Service agreement including attached Order Forms with the latest date(s), (iii) this <br />Agreement and, (iv) any other documents expressly incorporated herein by reference. <br />3 SERVICES <br />a. Generally. Subject to Client’s and its Users’ compliance with the terms of this Agreement and timely <br />payment of the applicable fees, SSG will make the SaaS Services available to Client and its Users during the Term. <br />b. Environment. SSG will provide Client online access to and use of the SaaS Service(s) via the Internet by <br />use of a SSG-approved Client-provided browser. The SaaS Services will be hosted and maintained by SSG or its <br />designated third-party supplier or data center. Client is solely responsible for obtaining and maintaining, at its own <br />expense, all equipment needed to access the SaaS Services, including but not limited to Internet access, adequate <br />bandwidth and encryption technology. <br />c. Changes. Access is limited to the version of the SaaS Services in SSG’s production environment. SSG <br />regularly updates the SaaS Services and reserves the right to discontinue, add and/or substitute functionally <br />equivalent features in the event of product unavailability, end-of-life, or changes to software requirements. SSG <br />will notify Client of any material change to or discontinuance of the SaaS Services. <br />d. Security; Back-Ups. Without limiting Client’s obligations under Section 4.4, SSG will implement reasonable <br />and appropriate measures designed to secure Client Data against accidental or unlawful loss, access or disclosure. <br />SSG will perform back-ups in accordance with SSG’s back-up daily schedule. <br />e. Service Availability. SSG will use commercially reasonable efforts to make the Service generally available <br />for Client’s use (“Service Availability”). Service Availability does not include interruption of Service as a result of (i) <br />planned downtime for maintenance (ii) Internet Unavailability, (iii) Independent Client Activity or (iv) force <br />majeure events or other events that are not under SSG’s control. <br />f. Support. Support services provided by SSG as part of SaaS Services include (i) technical support and <br />workarounds so that the SaaS Services operate in material conformance with the Documentation, and (ii) the <br />provision of updates thereto, if and when available, all of which are provided under SSG Support policies (as may <br />be amended by SSG from time to time) in effect at the time the Support services are provided (“Support’). For the <br />avoidance of doubt, Support excludes Professional Services. Updates include bug fixes, patches, error corrections, <br />minor and major releases, non-new platform changes, or modifications or revisions that enhance existing <br />performance. Updates exclude new Services, modules or functionality for which SSG generally charges a separate <br />fee. Support is provided solely to the number of licensed Administrators specified on the applicable Order Form. <br />SSG is under no obligation to provide Support with respect to: (i) Services that have been altered or modified by <br />anyone other than SSG or its authorized representatives ; (ii) Services used other than in accordance with the <br />Documentation; (iii) discrepancies that do not significantly impair or affect the operation of the Service; (iv) Errors <br />or malfunction caused by Client or its Users’ failure to comply with the minimum system requirements as provided <br />by SSG or by use or upload of non-conforming Client Data, or by Independent Client Activity; or (vi) Errors and <br />malfunction caused by any systems or programs not supplied by SSG. <br /> <br />g. Professional Services. SSG will perform the Professional Services for Client described in one or more work <br />orders, work authorizations or statements of work (collectively “SOW”). Either party may propose a change order <br />to add to, reduce or change the work outlined in the SOW. Each change order must specify the change(s) to the <br />DocuSign Envelope ID: AF469A1B-3B5E-4682-8248-5645B6A34E7BDocuSign Envelope ID: DC14D055-C40F-49F2-BD98-F6CDF83231D7