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The Proposal Title Goes Here and Breaks Like This Use or disclosure of this SOW is subject <br />to the restrictions on the cover page. <br />Motorola Solutions Confidential Restricted Table of Contents i <br />TABLE OF CONTENTS <br />Section 1 <br />ASTRO 25 Advanced Services Statement of Work ........................................................................... 1-1  <br />1.1 Overview ............................................................................................................................ 1-1  <br />1.2 Motorola Solutions Service Delivery Ecosystem ................................................................ 1-2  <br />1.2.1 Centralized Managed Support Operations ..................................................................... 1-2  <br />1.2.2 Field Service ................................................................................................................... 1-3  <br />1.2.3 Customer Support Manager ........................................................................................... 1-3  <br />1.2.4 Repair Depot .................................................................................................................. 1-3  <br />1.2.5 MyView Portal ................................................................................................................ 1-3  <br />1.3 Connectivity Specifications ................................................................................................ 1-4  <br />1.4 Advanced Services Detailed Description ........................................................................... 1-4  <br />1.4.1 Network Event Monitoring .............................................................................................. 1-4  <br />1.4.1.1 Description of Service .............................................................................................1-4  <br />1.4.1.2 Scope .....................................................................................................................1-5  <br />1.4.1.3 Inclusions................................................................................................................1-5  <br />1.4.1.4 Motorola Solutions Responsibilities ........................................................................1-5  <br />1.4.1.5 Limitations and Exclusions .....................................................................................1-6  <br />1.4.1.6 Customer Responsibilities ......................................................................................1-6  <br />1.4.1.7 Connectivity Matrix .................................................................................................1-7  <br />1.4.1.8 Motorola Solutions Owned and Supplied Equipment .............................................1-7  <br />1.4.1.9 Monitored Elements ................................................................................................1-7  <br />1.4.2 Remote Technical Support ............................................................................................. 1-9  <br />1.4.2.1 Description of Service .............................................................................................1-9  <br />1.4.2.2 Scope .....................................................................................................................1-9  <br />1.4.2.3 Inclusions................................................................................................................1-9  <br />1.4.2.4 Motorola Solutions Responsibilities ........................................................................1-9  <br />1.4.2.5 Limitations and Exclusions ...................................................................................1-10  <br />1.4.2.6 Customer Responsibilities ....................................................................................1-10  <br />1.4.3 Network Hardware Repair with Advanced Replacement ............................................. 1-11  <br />1.4.3.1 Description of Service ...........................................................................................1-11  <br />1.4.3.2 Scope ...................................................................................................................1-11  <br />1.4.3.3 Inclusions..............................................................................................................1-11  <br />1.4.3.4 Motorola Solutions Responsibilities ......................................................................1-11  <br />1.4.3.5 Limitations and Exclusions ...................................................................................1-12  <br />1.4.3.6 Customer Responsibilities ....................................................................................1-12  <br />1.4.3.7 Repair Process .....................................................................................................1-14  <br />1.4.3.8 Advanced Replacement .......................................................................................1-15  <br />1.4.4 Remote Security Update Service ................................................................................. 1-19  <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8