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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-26 <br />1.4.6.5 Limitations and Exclusions <br />The following activities are outside the scope of the Annual Preventive Maintenance service. <br /> Preventive maintenance for third-party equipment not sold by Motorola Solutions as part of the <br />original system. <br /> Network transport link performance verification. <br /> Verification or assessment of Information Assurance. <br /> Any maintenance and/or remediation required as a result of a virus or unwanted cyber intrusion. <br /> Tower climbs, tower mapping analysis, or tower structure analysis. <br />1.4.6.6 Customer Responsibilities <br /> Provide preferred schedule for Annual Preventative Maintenance to Motorola Solutions. <br /> Authorize and acknowledge any scheduled system downtime. <br /> Maintain periodic backup of databases, software applications, and firmware. <br /> Establish and maintain a suitable environment (heat, light, and power) for the equipment location <br />as described in equipment specifications, and provide Motorola Solutions full, free, and safe <br />access to the equipment so that Motorola Solutions may provide services. All sites shall be <br />accessible by standard service vehicles. <br /> Submit timely changes in any information supplied in the CSP to the Customer Support Manager <br />(“CSM”). <br /> Provide site escorts, if required, in a timely manner. <br /> Provide Motorola Solutions with requirements necessary for access to secure facilities. <br /> In the event that Motorola Solutions agrees in writing to provide supplemental Annual Preventive <br />Maintenance to third-party elements provided by Customer, the Customer agrees to obtain any <br />third-party consents or licenses required to enable Motorola Solutions field service technician to <br />access the sites to provide the service. <br />1.4.6.7 Preventive Maintenance Tasks <br />The Preventive Maintenance service includes the tasks listed in this section. Tasks will be performed <br />based on the level of service noted in Section 1.4.6.3: Inclusions. <br />MASTER SITE CHECKLIST– LEVEL 1 <br />Servers <br />Equipment Alarms Check LED and/or other status indicators for fault conditions. <br />Capture <br />Diagnostics <br />Perform recommended diagnostic tests based on server type. Capture <br />available diagnostic logs. <br />Network <br />Management <br />(“NM”) Client <br />Applications <br />Review Unified Event Manager (“UEM”) events and verify backhaul links are <br />reported as operational. Review event log for persistent types. Verify all NM <br />client applications are operating correctly. <br />Verify System <br />software physical <br />media <br />Perform audit of software media on site. Verify that versions, KC numbers, <br />and types match what is deployed to Customer server. <br />Complete Backup Verify backups have been completed or scheduled, and that data has been <br />stored in accordance with the Customer’s backup plan. Check that adequate <br />storage space is available for backups. <br />Network Time <br />Protocol (“NTP”) <br />Verify operation and syncing all devices. <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8