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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-22 <br /> Coordinate any maintenance or other updates that are not part of RSUS with Motorola Solutions <br />to minimize downtime and redundant efforts. <br />1.4.4.7 Reboot Responsibilities <br />Microsoft Windows servers and workstations often need to be rebooted before security updates take <br />full effect and mitigate vulnerabilities. Reboot responsibilities are determined by the specific RSUS <br />package being purchased. Table 1-8 contains the breakdown of responsibilities. Section 1.4.4.3: <br />Inclusions indicates which services are included. <br />Table 1-8: Reboot Responsibilities Matrix <br />Remote SUS <br />Package <br />Motorola Solutions <br />Responsibilities <br />Customer Responsibilities <br />Remote Security <br />Update Service <br /> Provide a report to the <br />Customer’s main contact listing <br />the servers or workstations which <br />must be rebooted to ensure <br />installed security updates become <br />effective. <br /> When a security update requires a <br />reboot, reboot servers and <br />workstations after security updates <br />are installed. <br /> When remote deployment is in <br />progress, it may be necessary for <br />multiple reboots to be coordinated <br />with Motorola Solutions. <br />Remote Security <br />Update Service <br />with Reboot <br />Support <br /> When a security update requires <br />a reboot, dispatch a technician to <br />reboot servers and workstations <br />after security updates are <br />installed. <br /> <br />1.4.4.8 Disclaimer <br />This service tests OEM security updates. Delivering security updates for specific software depends on <br />OEM support for that software. If an OEM removes support (end-of-life) from deployed software, <br />Motorola Solutions will work with the OEM to reduce the impact, but may remove support for the <br />affected software from this service without notice. <br />OEMs determine security update schedules, supportability, or release availability without <br />consultation from Motorola Solutions. Motorola Solutions will obtain and test security updates when <br />they are made available, and incorporate those security updates into the next appropriate release. <br />Motorola Solutions disclaims any warranty with respect to pretested database security updates, <br />hypervisor patches, operating system software patches, intrusion detection sensor signature files, or <br />other third-party files, express or implied. Further, Motorola Solutions disclaims any warranty <br />concerning non-Motorola Solutions software and does not guarantee Customers' systems will be <br />error-free or immune to security breaches as a result of these services. <br /> <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8