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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-19 <br />1.4.4 Remote Security Update Service <br />Motorola Solutions’ ASTRO 25 Remote Security Update Service (“RSUS”) provides pretested <br />security updates, minimizing cyber risk and software conflicts. These security updates contain <br />operating system security patches and antivirus definitions that have been validated for compatibility <br />with ASTRO 25 systems. Motorola Solutions will remotely deliver tested security updates to the <br />Customer using a network connection. Reboot responsibility is determined by which options are <br />included as part of this service. <br />The ASTRO 25 Security Update Service (“SUS”) and Network Event Monitoring service are <br />prerequisites for RSUS. These prerequisites are included as part of this service package. <br />1.4.4.1 Description of Service <br />Motorola Solutions remotely installs pretested security updates on the Customer’s network. Motorola <br />Solutions tests security updates for compatibility with ASTRO 25 in a dedicated information <br />assurance lab. <br />Motorola Solutions will install compatible ASTRO 25 security updates using a remote connection. <br />After installing tested security updates remotely, Motorola Solutions provides the Customer with a <br />report outlining the updates made to the Customer’s system. This report will inform the Customer of <br />security update network transfers and installation. <br />1.4.4.1.1 Remote Update Requirements <br />A reliable connection from Motorola Solutions to the Customer’s network is required to enable <br />remote security update installation. Motorola Solutions’ Network Event Monitoring service includes <br />the required hardware and maintenance, and is a prerequisite to RSUS. Customer systems with slow <br />and/or unreliable remote site links may impact the speed of RSUS updating and our ability to deliver <br />the service. <br />In some instances, Motorola Technical Notices (“MTN”) must be applied to enable Motorola <br />Solutions to remotely deploy the latest security updates. MTN installation is not part of RSUS. In the <br />event Motorola Solutions cannot deploy security updates unless one or more MTNs are installed, <br />Motorola Solutions will communicate this to the Customer. The Customer and their Customer <br />Support Manager (“CSM”) will determine how to apply necessary MTNs. Once necessary MTNs are <br />applied to the Customer’s system, Motorola Solutions will continue to remotely deploy security <br />updates. <br />Connections to other networks, herein referred to as Customer Enterprise Network (“CEN”), are <br />delineated by firewalls. All security updates deployed by RSUS are specific to the equipment <br />included in the ASTRO 25 radio network with only the following exceptions: Key Management <br />Facility (“KMF”) and MCC 7500e consoles. <br />The Customer may request, via the CSM, that Motorola Solutions remotely updates MCC 7500e <br />consoles and KMF in the Customer’s CEN as part of RSUS, or designate Customer IT resources to <br />install the security updates. The Customer must make the appropriate configuration changes to their <br />firewall allowing access. <br />1.4.4.1.2 Reboot Support <br />If Reboot Support is included with RSUS, Motorola Solutions provides technician support to reboot <br />impacted Microsoft Windows servers and workstations after operating system security patches have <br />been installed. <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8