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Customer Agency Name <br /> Month 1, 2019 <br />The Proposal Title Goes Here and Breaks Like This Use or disclosure of this proposal is subject <br /> to the restrictions on the cover page. <br /> Motorola Solutions Confidential Restricted ASTRO 25 Advanced Services Statement of Work 1-15 <br />1.4.3.8 Advanced Replacement <br />As an addition to Hardware Repair service, Advanced Replacement is a repair exchange service for <br />Motorola Solutions and select third-party infrastructure components supplied by Motorola Solutions. <br />When available, Motorola Solutions will provide the Customer with advanced replacement units or <br />Field Replacement Units (“FRU”) in exchange for the Customer’s malfunctioning equipment. A <br />Motorola Solutions-authorized repair depot will evaluate and repair malfunctioning equipment, and <br />add that equipment to the depot’s FRU inventory after completing repairs. <br />Customers who prefer to maintain their own FRU inventory may request a “Loaner” FRU while their <br />unit is being repaired. Refer to Figure 1-2 for details on the unit loan process. <br />1.4.3.8.1 Added Motorola Solutions Responsibilities for Advanced Replacement <br /> Use commercially reasonable efforts to maintain FRU inventory on supported platforms. <br /> Provide new or reconditioned FRU’s to the Customer upon request, subject to availability. The <br />FRU will be an equipment type and version similar to the Customer’s malfunctioning component, <br />and will contain equivalent boards and chips. <br /> Load firmware and software for equipment that requires programming. The Customer’s software <br />version information must be provided for the replacement FRU to be programmed accordingly. If <br />the Customer’s software version and configuration are not provided, shipping will be delayed. <br /> Package and ship FRU from the FRU inventory to Customer-specified address. <br /> Motorola Solutions will ship FRU as soon as possible, depending on stock availability and <br />requested configuration. FRU will be shipped during normal operating hours of Monday <br />through Friday from 7:00 a.m. to 7:00 p.m. CST, excluding holidays. Motorola Solutions will <br />pay for the shipping to the Customer, unless the Customer requests shipments outside of <br />standard business hours or carrier programs, such as weekend or next flight out (“NFO”) <br />shipment. In such cases, the Customer will be responsible for paying shipping and handling <br />charges. <br /> When sending FRU to the Customer, provide a return air bill in order for the Customer to <br />send the Customer’s malfunctioning component. The Customer’s malfunctioning component <br />will become property of the Motorola Solutions repair depot or select third party replacing it, <br />and the Customer will own the FRU. <br /> For loaner equipment, Motorola Solutions will ship repaired infrastructure components to <br />Customer-specified address during normal operating hours, Monday through Friday from <br />7:00 a.m. to 7:00 p.m. CST, excluding holidays. FRU will be sent using two-day air shipping <br />unless the Customer requests otherwise. Motorola Solutions will pay for shipping unless the <br />Customer requests shipments outside of the above mentioned standard business hours or <br />carrier programs, such as NFO. In such cases, the Customer will be responsible for paying <br />shipping and handling charges. <br /> When sending a loaner FRU to the Customer, Motorola Solutions will pay for outbound <br />shipping charges. Inbound shipping to Motorola Solutions for repair will be the Customer’s <br />responsibility. Motorola Solutions will repair and return the Customer’s component, and <br />provide a return air bill for the Customer to return the loaner FRU. Refer to Figure 1-2 for the <br />loaner process, and Table 1-5 for shipping charge details. <br /> Provide repair return authorization (“RA”) number upon Customer request to replace <br />infrastructure components that are not classified as an advanced replacement or loaner FRU. <br /> Provide a repair RA number so that returned components can be repaired and returned to FRU <br />stock. <br /> Receive malfunctioning components from the Customer, carry out repairs and testing, and return <br />it to the FRU stock <br />DocuSign Envelope ID: 22453AE7-FED2-4AEF-91BB-1C6406B68FE8